Ramón De Jesús Figueroa
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
08.2023 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Call Center Representative
Alight Solutions
04.2020 - 10.2020
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Security Officer
Allied Universal
01.2018 - 12.2019
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
88H Cargo Specialist
US Army
03.2013 - 06.2017
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Examined cargo and freight shipments to check goods' condition.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Education
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico
Guayama, PR06.2017
High School Diploma -
Cypress Creek High School
Orlando, FL06.2007
Skills
- Documentation And Reporting
- English and Spanish Fluency
- Multitasking
- GPS and route planning
- Order Verification
- Map reading and navigation skills
- Heavy Lifting
- Shopping Orders
- Delivery and Shipment Records
- Security Protocols
- Vehicle inspections
- CCTV Surveillance
- Accident Reports
- Event security
- Theft Prevention
- Weapons training
- Personnel screening
Timeline
Delivery Driver
Amazon
08.2023 - 02.2024
Call Center Representative
Alight Solutions
04.2020 - 10.2020
Security Officer
Allied Universal
01.2018 - 12.2019
88H Cargo Specialist
US Army
03.2013 - 06.2017
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico
High School Diploma -
Cypress Creek High School
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