Rea Khan
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Account Administrative Coordinator
Integrity Roofing & Gutters Inc.
Orlando, FL
06.2021 - Current
- Demonstrated strong time management skills and outstanding verbal and written communication abilities
- Proficiently manage digital and physical files, monitor spreadsheets, and update reports to coordinate project materials
- Compiled data from multiple sources into spreadsheets or databases for analysis
- Answered phones and routed calls to appropriate personnel
- Maintained calendars for multiple executives
- Organized and maintained filing systems for sensitive documents
- Responded to customer inquiries via phone or email in a professional manner
- Greeted visitors upon arrival at the office and directed them accordingly
- Reviewed invoices for accuracy before submitting them for payment approval
- Worked with finance department to file receipts and reimbursements
- Researched material pricing trends to ensure up-to-date information was used in estimates
- Maintained records of all data associated with completed projects including total labor hours, materials used
- Assisted in preparing bid proposals including itemized cost breakdowns, schedules and payment terms
- Reviewed contracts prior to signing them in order to verify accuracy of all financial details
- Created reports detailing the estimated costs of a project along with any assumptions made during the estimating process.
Administrative Coordinator
Roofing Pros USA
Orlando, Fl
07.2020 - 06.2021
- Managed time efficiently while demonstrating strong verbal and written communication skills
- Oversaw digital and physical file management, monitored spreadsheets, and kept reports updated to ensure seamless coordination of project materials
- Directed customer communications to appropriate personnel in different departments
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints
- Developed productive working relationships with customers through courteous service via phone or email correspondence
- Provided administrative support for all departments in the organization as necessary
- Supported other teams with various administrative tasks when required
- Created and maintained filing systems, both paper and electronic
- Followed up with customer inquiries via phone or email promptly
- Handled confidential information in a discreet manner.
Pharmacy Technician
Walgreens
Orlando, Fl
01.2020 - 06.2020
- Collaborated with other healthcare professionals to ensure optimal patient care
- Designed and implemented call center policies and procedures
- Ensured compliance with all applicable laws regarding privacy protection, consumer rights, labor relations and workplace safety
- Resolved customer complaints in a professional and courteous manner
- Updated customer records accurately following each call interaction
- Processed customer orders in a timely manner, ensuring accuracy of all data entered into the system
- Provided accurate information to customers regarding prescription medications
- Monitored inventory levels for medications and notified pharmacy staff when stock was low or needed replenishment
- Ensured adherence to HIPAA regulations while handling confidential patient information
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers
- Assisted customers with setting up medication refills and scheduling deliveries
- Handled incoming calls from customers inquiring about products, services and orders.
Front Desk Agent
Hilton Grand Vacations at SeaWorld
Orlando, Fl
11.2018 - 01.2020
- Managed cash drawer responsibly throughout shift
- Assisted with check-in and check-out procedures for guests
- Maintained cleanliness of lobby area at all times
- Inputted guest information into computer system accurately and securely
- Kept accurate records of guest transactions
- Processed payments accurately and efficiently
- Resolved customer complaints promptly and courteously
- Addressed customer needs in a timely manner
- Answered phones, responded to inquiries, and took messages
- Stayed current on promotions, discounts, packages, and offers available at the hotel
- Provided excellent customer service while upholding company policies
- Collaborated with colleagues to ensure smooth operations of front desk area
- Generated daily reports detailing occupancy levels, revenue amounts
- Provided information about hotel amenities, services, and local attractions
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces
- Answered telephones and greeted visitors to assist, answer questions and direct
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Posted incidental charges to ledgers, manually or by using computers
- Contacted housekeeping or maintenance staff to report room or building issues
- Answered guest inquiries, recommending shopping, dining or entertainment
- Issued room keys and escort instructions to bellhops.
HOST, SALES PERSON, PHOTOGRAPHER
MADAME TUSSAUDS
05.2018 - 10.2018
- Greeting and scanning wrist bands of guests while also photographing them
- Responsible for cashing out guests as well as editing photos
- Served as point-of-contact for resolving guest complaints or special requests
- Developed positive relationships with regular customers through friendly conversations during checkouts or other interactions throughout the store
- Provided excellent customer service by anticipating customer needs
- Processed payments from customers using a POS system
- Maintained a clean and organized work area by stocking shelves, straightening merchandise, and removing trash from the floor.
Education
ASSOCIATES DEGREE -
VALENCIA COLLEGE
HIGH SCHOOL DIPLOMA -
TIMBER CREEK HIGH SCHOOL
Skills
- Communication
- Project management
- Planning and Organizing
- Conflict resolution
- Multitasking
- Punctuality
- Attention to Detail
- Data Entry
- Team Collaboration
- Telephone Etiquette
- Computer literacy
- Microsoft
- Office Administration
- Calendars management
- Microsoft Excel
- Time Management
Leadership Experience
As an Administrative Coordinator, demonstrating leadership involves more than just managing tasks; I have encompassed guiding, motivating, and influencing others to achieve organizational goals effectively. Also my leadership role was expanded by volunteering every weekend at Seeds of Paradise Food Pantry. I organized all the foods and supplies for those in need. I managed the Pantry's store and oversaw the register. I worked the food pantry till its closure in late November of 2017. While volunteering at the food pantry I had the opportunity to work with kids and teens, I became a confidant to them. From April 2013 to September 2013 I participated in an internship at Orlando Regional Medical Center. I was asked to intern at the hospital for Occupational Therapy. I specifically worked in Pediatric Occupational Therapy. At my time in the internship I worked closely with young children that had different types of disabilities. Helping kids improve their fine motor skills was challenging but very rewarding. I quite enjoyed my time interning.
I participated in Valencia college art shows and have submitted several pieces of art.
Affiliations
SEED OF PARADISE VOLUNTEER
03/2016 - 11/2017
- Distributed supplies to the less fortunate, Assisted with inventory management and sanitation of food storage area, Mentored underprivileged children in feeding assistance
ORLANDO REGIONAL MEDICAL CENTER INTERNSHIP
04/2013 - 09/2013
• Volunteered at the hospital specializing in Occupational Therapy, assisting Pediatric Occupational therapist
• Performed range-of-motion exercises with patients to improve flexibility, strength, coordination, posture, balance, and motor function.
• Monitored patient safety throughout all treatments while encouraging them to challenge themselves physically.
• Assisted in the evaluation of patient's physical, cognitive, and functional abilities to determine appropriate therapy goals.
Timeline
Account Administrative Coordinator
Integrity Roofing & Gutters Inc.
06.2021 - Current
Administrative Coordinator
Roofing Pros USA
07.2020 - 06.2021
Pharmacy Technician
Walgreens
01.2020 - 06.2020
Front Desk Agent
Hilton Grand Vacations at SeaWorld
11.2018 - 01.2020
HOST, SALES PERSON, PHOTOGRAPHER
MADAME TUSSAUDS
05.2018 - 10.2018
ASSOCIATES DEGREE -
VALENCIA COLLEGE
HIGH SCHOOL DIPLOMA -
TIMBER CREEK HIGH SCHOOL
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