REACHEAL JOHN
ROYSE CITY,Texas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tata consultancy services
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Support Specialist
Transamerica Life Insurance Company
04.2022 - 05.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated software or hardware to recommend improvements or upgrades.
- Investigated customer complaints regarding product quality or service rendered.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Biochemistry
University of Port Harcourt
Nigeria08-2005
Skills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
Timeline
Customer Service Representative
Tata consultancy services
05.2023 - Current
Customer Support Specialist
Transamerica Life Insurance Company
04.2022 - 05.2024
Bachelor of Science - Biochemistry
University of Port Harcourt
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