Reagan Biesenthal
Overland Park
Summary
Strategic Communication professional with a Master’s in Communication and a strong record of shaping clear, compelling messaging across technical, public‑sector, and customer‑facing environments. Skilled in translating complex information into accessible narratives, strengthening stakeholder relationships, and supporting organizational goals through purposeful, audience‑centered communication. Experienced in engaging diverse groups—including scientists, engineers, government leaders, and community members—to uncover needs, build trust, and deliver communication that drives clarity, alignment, and action. Brings a blend of analytical thinking, narrative strategy, and cross‑functional collaboration, with a proven ability to elevate brand voice, support internal and external communication initiatives, and contribute meaningfully to mission‑driven teams.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Ellab
Overland Park, KS
02.2026 - Current
- Conducted extensive outreach efforts to identify and engage potential leads, consistently performing over 200 outreach activities each day.
- Conducted in-depth market research to enhance lead generation efforts.
- Utilized CRM tools to track interactions and manage lead pipeline effectively.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and executed targeted communication strategies to enhance stakeholder engagement.
- Managed internal communications, ensuring alignment with company goals and messaging consistency.
Account Manager
TEKsystems
08.2024 - 02.2026
- Managed relationships with government clients, delivering tailored IT staffing solutions, resulting in a 20% increase in client portfolio
- Fostered strong client relationships through strategic messaging and service delivery, contributing to long-term partnerships and repeat business
- Acted as a liaison between internal teams and public sector clients, translating technical solutions into clear, client-focused messaging that reinforced trust and accountability.
Inside Sales Associate
Strategic Value Media
03.2024 - 08.2024
- Drove revenue growth by identifying opportunities and crafting customized advertising packages, resulting in a 20% increase in client portfolio
- Built and maintained strong client relationships, contributing to long-term partnerships and repeat business
- Surpassed sales targets by staying ahead of market trends and prioritizing exceptional customer service
Membership Consultant
Chiefs Fit
11.2023 - 03.2024
- Demonstrated exceptional sales acumen and customer relationship management, resulting in record-breaking membership sales and consistently exceeding targets.
- Enhanced customer satisfaction by understanding client needs, communicating effectively, and offering tailored solutions, contributing to team success.
- Showcased skills in sales strategy and customer service excellence, reinforcing trust and accountability through strategic messaging and service delivery.
Assistant General Manager
Crunch Fitness
03.2023 - 11.2023
- Led a team of 12 staff, driving a 35% increase in membership revenue by implementing strategic sales initiatives and enhancing customer engagement.
- Streamlined internal communications and operational workflows, improving efficiency and collaboration across departments.
- Organized community events and initiatives, boosting local engagement and promoting brand values, resulting in a 12% increase in community participation.
Bartender/Server
Fields & Ivy Brewery
03.2021 - 09.2023
- Delivered exceptional customer service, enhancing customer satisfaction and sales by 17% by creating a welcoming atmosphere and ensuring compliance with health and safety regulations.
- Developed strong multitasking and communication skills by taking orders, preparing drinks, and providing guests with an enjoyable dining experience.
- Contributed to the brewery's positive reputation by engaging with customers, handling high-pressure situations, and maintaining a positive attitude.
Education
Master of Arts - Communications
Wake Forest University
05-2026
Bachelor's degree - Communication, General
The University of Kansas
05-2024
Skills
- Business Analysis
- Data Analysis
- Analytical Skills
- Sales
- Communication
- Crisis Communications
- Public Relations
- Customer relationship building
- Goal-oriented mindset
- Internal communications
- Marketing
Timeline
Sales Development Representative
Ellab
02.2026 - Current
Account Manager
TEKsystems
08.2024 - 02.2026
Inside Sales Associate
Strategic Value Media
03.2024 - 08.2024
Membership Consultant
Chiefs Fit
11.2023 - 03.2024
Assistant General Manager
Crunch Fitness
03.2023 - 11.2023
Bartender/Server
Fields & Ivy Brewery
03.2021 - 09.2023
Bachelor's degree - Communication, General
The University of Kansas
Master of Arts - Communications
Wake Forest University