Reagan Cox
Rowlett,TX
Summary
Passionate and driven to create effective marketing strategies and maximize company sales. Consistently delivers timely and effective marketing programs to promote awareness of products and company mission. Strategic and innovative professional well-versed in media marketing and brand promotion. Diligent worker with strong communication skills, capability to prioritize and organize tasks, in-depth understanding of industry concepts, and always determined to gain knowledge and new skills to better my career.
Overview
4
4
years of professional experience
Work History
Marketing Coordinator
Shari's Management
04.2022 - Current
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Facebook and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
- Answered customer telephone calls and emails promptly and appropriately handled needs.
- Recorded and analyzed data on competitor price changes.
- Recorded reimbursement of canceled Doordash, Uber, and Olo orders.
- Created all emails and loyalty rewards in the Punchh platform, a customer loyalty/ engagement software.
Lead Hostess
The Fifth
10.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Marketing Coordinator (Contract)
Shari's Management
02.2022 - 04.2022
- Answered general marketing department inquiries by email, phone, and mail.
- Answered customer telephone calls & emails promptly and appropriately handled needs.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Recorded reimbursement of canceled Doordash, Uber, and Olo orders.
Waitress
Wildwood Firewheel
03.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
HR/Administrative Marketing Assistant
SSCP Management
08.2021 - 11.2021
- Filed paperwork
- Reduced the amount of out of compliance I9's
- Saved the company $16,000 due to reimbursements for canceled Doordash, Uber, and Olo orders
- Helped the marketing and HR teams with other smaller projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Reorganized new hires, transfers, terminations, changes in job classifications and merit increases from paper files to online files.
Waitress
Chili's Grill & Bar
01.2021 - 03.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Waitress/Hostess
Matt's Ranchero Martinez
06.2019 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Greeted new customers, discussed specials, and took drink orders.
Education
ASSOCIATE OF SCIENCE -
Eastfield College
Mesquite, TX08.2020
High School Diploma -
Lakeview Centennial High School
Garland, TX08.2020
Skills
- Quick Learner
- Campaign Management
- Time Management
- Market Research
- Email Blasts
- Microsoft Office
- Work Planning and Prioritization
- Customer Service
Timeline
Lead Hostess
The Fifth
10.2022 - Current
Marketing Coordinator
Shari's Management
04.2022 - Current
Marketing Coordinator (Contract)
Shari's Management
02.2022 - 04.2022
HR/Administrative Marketing Assistant
SSCP Management
08.2021 - 11.2021
Waitress
Wildwood Firewheel
03.2021 - 02.2022
Waitress
Chili's Grill & Bar
01.2021 - 03.2021
Waitress/Hostess
Matt's Ranchero Martinez
06.2019 - 08.2020
ASSOCIATE OF SCIENCE -
Eastfield College
High School Diploma -
Lakeview Centennial High School
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