Reagan Cusi
San Diego,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on growth and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Cucina Enoteca Del Mar
Del Mar, CA
08.2025 - Current
- In-depth knowledge of menu items and wine shop.
- Selling incentivized bottles of wine.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Facilitated private party dining experiences while ensuring effective communication with VIP guests.
Sales Associate
Sunglass Hut - Luxottica
Long Beach, CA
01.2025 - 08.2025
- Focused on perfecting sales technique in order to achieve sales goal.
- Understanding present and future trends
- Learned how to make the right recommendations for each customer.
- Upselling customers to achieve sales goal.
- Educating customers on different types of glasses, warranties, and product care.
Food Runner
Cucina Enoteca
Newport Beach, CA
01.2025 - 08.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Sales Associate
Sunglass Hut - Luxottica
Long Beach, CA, USA
01.2025 - 08.2025
- Focused on perfecting sales technique in order to achieve sales goal.
- Understanding present and future trends.
- Learned how to make the right recommendations for each customer.
- Upselling customers to achieve sales goal.
- Educating customers on different types of glasses, warranties, and product care.
- Diligent sales associate with solid background in retail sales and customer engagement.
- Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge.
- Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Server
Hook and Line
Santa Cruz, CA
09.2024 - 01.2025
- Demonstrated thorough knowledge of menu items to assist guests in making informed choices.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
Banquet Server/Food Runner
Troon Golf
Davis, CA
05.2019 - 08.2024
- Provided exceptional service during large-scale events, ensuring guest satisfaction and timely food delivery.
- Set up and arranged banquet spaces according to event specifications, maintaining a professional appearance.
- Developed strong rapport with clients by anticipating needs and exceeding expectations during events.
- Streamlined service processes, contributing to improved efficiency in high-pressure environments during peak times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Bachelor of Arts - International Business
UC San Diego
San Diego, CA06-2027
Associate of Arts - Business
Cabrillo College
Aptos, CASkills
- Familiar with Toast, Resy, and Open Table
- Product knowledge
- Strong work ethic
- Goal Oriented
- Leadership
- Outgoing personality
- Guest engagement
- Relationship building
- Handled high-pressure situations
- Managed multiple tasks
- Collaborated with kitchen staff
- Exceptional customer service
Timeline
Server
Cucina Enoteca Del Mar
08.2025 - Current
Sales Associate
Sunglass Hut - Luxottica
01.2025 - 08.2025
Food Runner
Cucina Enoteca
01.2025 - 08.2025
Sales Associate
Sunglass Hut - Luxottica
01.2025 - 08.2025
Server
Hook and Line
09.2024 - 01.2025
Banquet Server/Food Runner
Troon Golf
05.2019 - 08.2024
Associate of Arts - Business
Cabrillo College
Bachelor of Arts - International Business
UC San Diego