FAIRUZ SADAF AISHWARYA
New York,NY
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
6
6
years of professional experience
Work History
Server
High Bar Rooftop
Hilton Hotel , 346 W 40th St, New York. 10018
06.2025 - Current
- Welcome guests when they arrive
- Seat them if required
- Provide menus and introduce specials
- Listen carefully to customer orders
- Answer questions about the menu
- Suggest dishes, drinks, or desserts
- Enter orders accurately into the system
- Bring food and beverages to the table
- Ensure orders are correct
- Check if customers need anything else
- Be polite, friendly, and attentive
- Handle complaints or problems professionally
- Check back during the meal to ensure satisfaction
- Set up tables before guests arrive
- Refill drinks and clear empty plates
- Keep the table clean and organized
- Prepare and present the bill
- Process cash, card, or digital payments
- Return change or receipts
- Clear dishes after customers leave
- Sanitize tables
- Reset the table for the next guests
- Communicate with kitchen staff and other servers
- Help coworkers during busy times
- Follow restaurant policies and safety rules
Host, Server and Assistant Manager
The Victoria Theater Restaurant
233 W 125th Street
01.2024 - Current
- Greeting and Seating customers
- Taking orders of food and drinks
- Taking to go orders
- Serving Foods and Drinks
- Processing payments
- Bussing and setting tables
- Collaborating with Kitchen and bar staff
- Closing restaurant and making schedule of employees
- Making Paychecks
- Support the manager in daily operations
- Supervise and guide employees
- Help with staff scheduling and training
- Handle customer issues and ensure good service
- Assist with reports, inventory, and administrative tasks
- Manage the team when the manager is absent
- Making Menus
- Inventories
Host
Lighthouse Rooftop
45-15 37th St , Queens, NY 11101
01.2024 - 12.2025
- Greeting and Seating customers
- Seat Plans
- Communicating with customers
Assistant Manager and Cashier
PTL nightclub
Ybor City, Florida
01.2023 - 02.2024
- Supervision
- Customer service
- Operation management
- Financial management
- Closing shift of employees at the end of their shift.
- Managing mails and delivers
- Employees scheduling
- Hiring new Employees
Waitress and Server
Minerva Restaurant
Tampa, Florida
02.2023 - 10.2023
- Greeting and seating customers
- Taking food and drink orders
- Serving food and drinks
- Providing menu recommendations
- Handling customer inquiries and complaints
- Processing payments
- Cleaning and resetting tables
- Collaborating with kitchen and bar staff
Receptionist
Badar Salon N All
Wesley Chapel
05.2023 - 10.2023
- Greeting and Welcoming Guests.
- Answering and Directing Phone Calls:
- Scheduling Appointments
- Managing Mail and Deliveries
- Maintaining a Clean and Organized Reception Area
- Providing Information
- Handling Administrative Tasks
- Managing Supplies
- Assisting with Special Projects
- Maintaining Security
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
Executive Client Services
Spellbound Communications Ltd.
Bangladesh
09.2021 - 09.2022
- Communications with new clients.
- Taking notes and details of the products.
- Fixing meetings with clients through email, telephone and in person.
- Maintaining relations between external customers and internal departments
- Developed and implemented strategic communication plans to enhance client engagement.
- Led cross-functional teams to execute integrated marketing campaigns effectively.
- Analyzed market trends to inform strategic decision-making and optimize resource allocation.
- Established key performance indicators to measure campaign effectiveness and drive results.
Store Manager
Samsung Mobile Ltd.
Bangladesh
02.2020 - 07.2021
- Maintaining the supply-chain and logistics of the shop.
- Overseeing the daily operations of a store.
- Maintaining financial records, Managing Budgets.
- Overseeing pricing and stock control, Dealing with customer
- Led daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff, fostering a high-performance team culture.
- Implemented strategic merchandising initiatives to enhance customer engagement and sales.
- Analyzed sales data to identify trends, driving informed decision-making for promotions.
Education
Master of Business Administration - Management
University of South Florida
Tampa, FL12.2025
Bootcamp professional course - Business analytics
International American University
Los Angeles, California12.2026
Bachelor of Business Administration - Management
Dhaka City College
Bangladesh01-2022
Skills
- Microsoft office and excel
- Toast
- Square
- 7 shifts
- Excellent communication skills
- Customer service experience
- Problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of food and beverage industry
- Team management skills
- Basic financial management skills
- Ability to handle multiple tasks
- Attention to details
- Resy
- Aloha
- Auris
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Supply restocking
- Table bussing
- Dining area maintenance
- Allergy awareness
- Inventory management
- Guest seating
- Table setting
- Food station setup
- Menu presentation
- Food delivery
- Front-of-house display creation
- Multitasking and organization
Languages
English: Fluent
Bengali: Fluent
Hindi: Fluent
Spanish: Not so fluent but learning
Timeline
Server
High Bar Rooftop
06.2025 - Current
Host
Lighthouse Rooftop
01.2024 - 12.2025
Host, Server and Assistant Manager
The Victoria Theater Restaurant
01.2024 - Current
Receptionist
Badar Salon N All
05.2023 - 10.2023
Waitress and Server
Minerva Restaurant
02.2023 - 10.2023
Assistant Manager and Cashier
PTL nightclub
01.2023 - 02.2024
Executive Client Services
Spellbound Communications Ltd.
09.2021 - 09.2022
Store Manager
Samsung Mobile Ltd.
02.2020 - 07.2021
Bachelor of Business Administration - Management
Dhaka City College
Master of Business Administration - Management
University of South Florida
Bootcamp professional course - Business analytics
International American University