Retija Culpepper
Milwaukee
Summary
Dedicated Customer Service Representative with a proven record in delivering support and resolving inquiries. Specializes in communication and problem-solving to foster positive customer relationships. Enhances satisfaction and loyalty through attentive service and effective issue resolution while contributing to team performance by sharing best practices.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Server/Bartender
Lutheran Home & Harwood Place
Milwaukee
07.2023 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Make suggestions based on the customer's selection
- Provided exceptional service to residents and guests in dining areas.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Trained new servers on procedures and customer service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Supported special events by setting up dining areas and serving guests.
- Prepare non alcoholic beverages and beverages with alcohol
Shift Leader
Jersey Mike's
Milwaukee
10.2022 - 07.2023
- Greet customers
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Trained new employees on food preparation and customer service standards.
- Conducted quality checks to ensure food safety and presentation standards.
- Handled customer complaints and resolved issues promptly and effectively.
- Coordinated daily tasks to optimize workflow during peak hours.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Call Center Operator
ONE CALL CONCEPTS
Milwaukee
03.2020 - 10.2022
- Handled inbound calls to assist customers with inquiries and service requests.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions in call management system to enhance service continuity and support future inquiries.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Verified provided information using phonetic spelling techniques.
- Assist utilities and utility companies with finding the location of buried utility equipment that may interfere with the excavation project unless it's an emergency or dig-up request
- Collaborated with team members to improve service delivery and efficiency.
- Process underground utility mark out request for excavation and or demolition purposes
Housekeeper
Sheraton Hotel Brookfield
Brookfield
01.2020 - 11.2020
- Cleaned guest rooms following Sheraton's high standards of cleanliness and presentation.
- Coordinated with team members to efficiently complete daily cleaning assignments, ensuring high standards of cleanliness.
- Facilitated deep cleaning by moving furniture, ensuring dust and dirt were removed from all surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Adhered to safety, sanitation, and security procedures to maintain a safe environment.
- Delivered friendly customer service, contributing to positive first impressions for guests.
- Addressed guest inquiries regarding housekeeping services, enhancing overall guest satisfaction.
- Reported maintenance issues to management to ensure timely repairs.
Education
High school diploma -
School of Career And Technical Education Milwaukee
Milwaukee, WI 09.2009 - 06.2013
Skills
- Menu knowledge
- POS
- Order management
- Customer service
- Complaint handling
- Merchandise upselling
- Team collaboration
- Multitasking
- Problem solving
- Conflict resolution
- Effective communication
- Communication skills
- Microsoft Office Excel
- Microsoft PowerPoint
- Organizational Skills
- Strong work ethic
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server/Bartender
Lutheran Home & Harwood Place
07.2023 - Current
Shift Leader
Jersey Mike's
10.2022 - 07.2023
Call Center Operator
ONE CALL CONCEPTS
03.2020 - 10.2022
Housekeeper
Sheraton Hotel Brookfield
01.2020 - 11.2020
High school diploma -
School of Career And Technical Education Milwaukee
09.2009 - 06.2013