Darlin Carballo
Conroe,TX
Summary
Dedicated and results-driven individual in delivering quality work. The ability to learn quickly along with strong a strong work ethic. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.Eager to contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Medical Receptionist/Medical Assistant
MAVA Behavioral Health
Spring, USA
03.2023 - Current
- Manage high-volume patient interactions, handling approximately 60 daily in-person and virtual encounters with professionalism and empathy.
- Schedule appointments, verify insurance, and resolve eligibility issues, ensuring accurate billing, third-party claims, and seamless patient check-in/check-out.
- Handle multi-line phone systems (Up to 6 lines) directing inquiries, conducting new patient orientations, and maintaining HIPAA-compliant documentation.
- Coordinated prescription processing, liaising with pharmacies to authorize and fulfill non-controlled/controlled medications efficiently.
- Supported clinical staff (NPs, PAs, MDs) by facilitating communication, managing electronic medical records (EMRs), and enhancing patient care coordination.
- Provided compassionate assistance to patients and families, guiding foster children and parents through DFPS documentation and compliance processes.
Medical Receptionist
Lone Star Family Health Center
Conroe, USA
09.2022 - 03.2023
- Scheduling & Coordination: Managing appointments, patient flow, and communication amongst providers and staff.
- Patient Assistance: Greet, register, and guide patients with empathy, answering questions while simultaneously verifying insurance.
- Phone & Customer Service: Handled multi-line phones (up to 10 lines), relayed messages, and assisted with billing inquiries to ensure timely communication.
- Administrative Tasks: Perform data entry, scan documents, manage paperwork & maintain money.
- Maintained cleanliness of workspace by regularly sanitizing surfaces and organizing materials.: Keep the workspace clean, sanitize areas, and maintain office efficiency.
Sales/Representative/Receptionist
Elements Massage
Montgomery, USA
12.2019 - 01.2023
- Managed administrative, sales, and customer service tasks, ensuring effective scheduling and client communication.
- Skilled in administrative, sales, and customer service tasks, including scheduling and client communication.
- Experienced in billing, payment processing, and account management.
- Strong multitasking and problem-solving abilities, including resolving escalations.
- Executed data entry, maintained accurate records, and efficiently handled high call volumes.
Hostess
Margarita's Mexican Restaurant
Conroe, USA
08.2017 - 12.2019
- Greeted and assisted customers to create welcoming atmosphere and enhance dining experience.
- Delivered exceptional customer service, addressed inquiries, and resolved issues to maintain customer satisfaction.
- Collaborate with coworkers and managers, manage customer flow, and support operations during peak hours.
- Maintain cleanliness, safety, and organization in the lobby and dining areas.
- Collaborated with coworkers and managers to manage customer flow and support operations during peak hours.
Education
High School Diploma -
Conroe High School
Conroe, TXSome College (No Degree) - Nursing
Sam Houston State University
Huntsville, TXSkills
- Medical records management
- Insurance verification
- Data entry
- Charting skills
- Record keeping
- HIPAA regulations
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Powerpoint
- Microsoft Teams
- Microsoft Outlook
- Customer service
- Problem solving
- Detail orientation
- Bilingual proficiency
- Microsoft Office Excel
- Adaptable/Flexible
- Administrative assistance
- Record keeping
Timeline
Medical Receptionist/Medical Assistant
MAVA Behavioral Health
03.2023 - Current
Medical Receptionist
Lone Star Family Health Center
09.2022 - 03.2023
Sales/Representative/Receptionist
Elements Massage
12.2019 - 01.2023
Hostess
Margarita's Mexican Restaurant
08.2017 - 12.2019
High School Diploma -
Conroe High School
Some College (No Degree) - Nursing
Sam Houston State University