Shanice James
Bakersfield,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
9
9
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Priority Urgent Care
Bakersfield, CA
11.2022 - Current
- A number of year experience as a front desk medical receptionist in a pressurized environment
- Proven computer skills with a solid knowledge of medical terminology and medications
- In depth knowledge of analyzing health benefits and verifying insurance information
- Experience with health connect provider portal for insurance eligibility and benefit verification
- Experience with patient demographic verification
- Working in the primary location for the Kaiser overflow clinic
- Assists and provide timely care for Kaiser members
- A proven record of efficiency in coordinating and organizing appointments and data for a high volume of patients
- Solid scheduling skills and strong customer relations result in the smooth delivery of quality patient care
- The ability to successfully manage multiple tasks and priorities
- Proficient in Microsoft Office and Microsoft Word software
- Process requests for medical records
- Knowledge of front office and clinical operations.
In Home Health Supportive Services
Bakersfield, CA
02.2019 - 06.2022
- Compassionate healthcare provider with 3 years of home healthcare experience
- Coordinated daily medicine schedules and administration to help clients address symptoms
- Administer IV medications and vitamins through IV
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Practice safe womb care while making sure station setup is sanitized
- Detail oriented keeping areas cleaned and organized to support daily living safety
- Maintained detailed patient logs and kept in contact with Primary Care Physicians and nurses.
Customer Service Representative
Dignity Health
Bakersfield, CA
03.2019 - 12.2021
- Answering telephonic customer inquiries in a courteous, friendly, and professional manner using prescribed procedures and scripts
- Researching and resolving inquiries to ensure customer satisfaction and listening attentively and understanding customer needs and concerns
- Transferring calls to the appropriate party when needed if a question or concern is outside of the scope of CSR
- Achieving over 95% customer service satisfaction on call surveys
- Assisted team/lead supervisor with a review of voicemails left due to high call volume
- Assisted with the training of a new representative.
Mentor
UEI College
Bakersfield, CA
02.2019 - 10.2020
- Ensured that students met organizational expectations, including 85% or above in each academic class, and participated in extracurricular activities
- Conducted monthly check-ins by phone or video chat with a group of 8-12 students.
Customer Service Agent
G2 Secure Staff - LAX Airport
Los Angeles, CA
10.2017 - 12.2019
- Checking boarding passes, meeting, and greeting customers
- Assist passengers, monitor ticket counters, and self-service check-in
- Ensuring safe wheel-chair services to passengers' destinations.
Medical Office Trainee
Kern Pediatrics
Bakersfield, CA
09.2019 - 11.2019
- Performing medical assistant duties in a very large, fast-paced professional pediatric clinic, working with patients and parents to assist with procedures
- Taking proper pediatric vital signs assisting with rooming patients and patient demographic information working with medical record scanning and organizing
- Performing general back-office clinical tasks as well as the administrative front office.
Food Service
Santa Monica Pier
Santa Monica, CA
05.2015 - 12.2017
- Manage stocking/ordering products, while maintaining proper stock levels and accurate inventory
- Provide engaging customer service by helping customers locate products throughout the store and ensuring that all products they seek are available
- Lead associates when working in the frozen food department and maintaining a clean and organized work area.
Shift Leader
Jamba Juice
Inglewood, CA
01.2016 - 09.2017
- Upholding safety and quality, keeping the store clean
- Providing essential customer service to Jamba Juice guests
- Accurately and quickly blending drinks
- Keeping work areas tidy and sanitary
- Operating cash registers.
Education
Bachelor's degree - Healthcare Administration
Grand Canyon University
05-2025
Diploma - Medical Assistant
UEI College
09.2019
El Camino College
Skills
- High level of motivation and initiative with a strong work ethic; reliable and trustworthy
- Excellent communication
- skilled in public speaking
- problem-solving skill
- Medical Records
- experience with health connect provider portal for insurance eligibility and benefit verification
- patient demographic verification
- Experience Administering Injections
- Vital Signs
- Project management
- Human resources
- Medical terminology
- proficient in eclinicalworks EMR
- Kareo clinical EHR
- Medical records
- HIPAA and OSHA trained
- Microsoft Office
- Appointment Scheduling
- Outpatient Care
- Inpatient Care
Timeline
Medical Receptionist/Medical Assistant
Priority Urgent Care
11.2022 - Current
Medical Office Trainee
Kern Pediatrics
09.2019 - 11.2019
Customer Service Representative
Dignity Health
03.2019 - 12.2021
In Home Health Supportive Services
02.2019 - 06.2022
Mentor
UEI College
02.2019 - 10.2020
Customer Service Agent
G2 Secure Staff - LAX Airport
10.2017 - 12.2019
Shift Leader
Jamba Juice
01.2016 - 09.2017
Food Service
Santa Monica Pier
05.2015 - 12.2017
Bachelor's degree - Healthcare Administration
Grand Canyon University
Diploma - Medical Assistant
UEI College
El Camino College
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