Charity Vercher
Davenport,FL
Summary
Dynamic Medical Assistant with extensive experience at South Florida Interventional Orthopedics, adept in patient scheduling and insurance verification. Proven ability to maintain HIPAA compliance while delivering exceptional patient care. Strong multitasking and communication skills enhance operational efficiency, ensuring a welcoming environment and accurate medical record management.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Medical Assistant/Receptionist
South Florida Interventional Orthopedics
05.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Food and Beverage Attendant
LEGOLAND
02.2023 - 11.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Server
On The Border Cantina and Grill
02.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Cobb Horizon
Smyrna, GA05-2022
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Microsoft office
- Patient registration
- Insurance verification
- Medical terminology
- Telephone etiquette
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Professional appearance
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Food safety practices
- Beverage preparation
Timeline
Medical Assistant/Receptionist
South Florida Interventional Orthopedics
05.2024 - Current
Food and Beverage Attendant
LEGOLAND
02.2023 - 11.2023
Server
On The Border Cantina and Grill
02.2021 - 11.2022
High School Diploma -
Cobb Horizon
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