Reagan Frey
Sumter,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Referral Management Clerk
PQC- 40 Hours Per Week
09.2023 - Current
- Provided outstanding customer service in greeting patients/visitors at front desk
- Answered and directed telephone calls to appropriate section for assistance, handled independently, or took messages, as required
- Determined patient eligibility for services and scheduled medical appointments for referred care
- Obtained updates and filed medical records using electronic medical records systems
- Requested medical records and ensured arrival of medical records before appointment
- Obtained documentation as requested by healthcare providers (test results, or documentation not yet filed in records)
Government Travel Agent
Travco- 40 Hours Per Week
11.2022 - 07.2023
- Booked domestic and international car, hotel and rail services.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Nurse Receptionist
Oregon Oncology- 40 Hours Per Week
04.2018 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
CNA
Tri-State Hospital- 40 Hours Per Week
10.2016 - 04.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
CNA
Prestige Care- 40 Hours A Week
01.2016 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT06-2027
Master Aesthetician -
Avalon Institute
Layton, UT10.2021
CNA -
Garfield County Memorial Hospital
Pomeroy, WA01.2015
High School Diploma -
North Salem High School
Salem, OR06.2012
Skills
- High-Volume Environments
- Analytical and Critical Thinking
- Excellent Communication
- Organization and Time Management
- Quality Assurance Controls
- Data entry proficiency
- Spreadsheet Tracking
- Effective problem solving
- Schedule and calendar management
- Staff Training
Timeline
Referral Management Clerk
PQC- 40 Hours Per Week
09.2023 - Current
Government Travel Agent
Travco- 40 Hours Per Week
11.2022 - 07.2023
Nurse Receptionist
Oregon Oncology- 40 Hours Per Week
04.2018 - 03.2020
CNA
Tri-State Hospital- 40 Hours Per Week
10.2016 - 04.2018
CNA
Prestige Care- 40 Hours A Week
01.2016 - 10.2016
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Master Aesthetician -
Avalon Institute
CNA -
Garfield County Memorial Hospital
High School Diploma -
North Salem High School
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