Cynthia Vergati
New Haven,CT
Summary
Tenacious Referral Specialist with 20 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.
Expertise in medical terminology, insurance processes, ICD-10 and CPT codes
Overview
19
19
years of professional experience
Work History
Referral Specialist
Yale University
10.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Built professional relationships with service providers.
- Verified insurance benefits and eligibility for Pet Scans, MRI, CAT Scan procedures before referring clients.
- Obtained prior authorization for Pet Scans, MRI, CAT Scan procedures.
Referral Specialist
Yale New Haven Hospital
06.2004 - 10.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Verified insurance benefits and eligibility for surgical procedures, PET scans, CAT scans, MRI before referring clients.
- Notified and reminded clients of appointments.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Education
No Degree -
Gateway Community College
New Haven, CT06.2025
Skills
- Online Systems
- Reviewing Patient Information
- Patient Interviews
- Electronic Patient Charts
- Teamwork and Collaboration
- Physician Reports
- Clinical Messaging
- PET Scans
- Administrative Duties
- Diagnostic Appointments
- High-Volume Environments
- Appointment Scheduling
- Patient Relations
- Reminder Calls
- Multi-Line Phone Proficiency
- Call Transfers
- Referral Verification
- Medical Terminology
Timeline
Referral Specialist
Yale University
10.2016 - Current
Referral Specialist
Yale New Haven Hospital
06.2004 - 10.2016
No Degree -
Gateway Community College
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