Reagan Hughes
Houma,LA
Summary
Enthusiastic and energetic server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Cashier/Server Manager/Barista
Courtyard by Marriott
Houma, LA
03.2024 - 12.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Server
Soma Ice
Houma, LA
05.2024 - 08.2024
- Reported any issues or damages to supervisor in a timely manner.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Kept business entrances clean, tidy and professional in appearance.
- Checked inventory for required supplies and made lists for needed products.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Server
Applebee's
Houma, Louisiana
01.2023 - 03.2024
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Server
Nifty Fifty's Cafe
Houma, LA
03.2022 - 01.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cashier
Sam's Club
Houma, LA
01.2021 - 11.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
Tea-rista
Nutrition Wonderland
Houma, Louisiana
02.2019 - 01.2021
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled milk containers for protein drinks based on expiration dates.
- Utilized knowledge of tea products to enhance guest experience through education.
- Demonstrated ability to quickly prepare protein shakes and specialty tea with precision.
- Ensure stock and supplies for restaurant area and manage orders
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05-2020
Skills
- Professional Appearance
- Strong Work Ethic
- Menu memorization
- Cash handling
- Attention to detail
- Cleanliness
- Food safety
- Guest satisfaction
- Multi-tasking
- Time management
- Outstanding customer service skills
References
- Emma Canell (985)-634-7455)
- Shanna Manor (985)-232-6297
Timeline
Server
Soma Ice
05.2024 - 08.2024
Cashier/Server Manager/Barista
Courtyard by Marriott
03.2024 - 12.2024
Server
Applebee's
01.2023 - 03.2024
Server
Nifty Fifty's Cafe
03.2022 - 01.2023
Cashier
Sam's Club
01.2021 - 11.2021
Tea-rista
Nutrition Wonderland
02.2019 - 01.2021
High School Diploma -
South Terrebonne High School
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