Reagan James
Auburn,AL
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Stein Mart. Excelled in staff management, fostering team leadership, and enhancing customer satisfaction. Demonstrated exceptional decision-making and verbal communication skills, achieving significant departmental goals. Skilled in POS systems and financial transactions, ensuring high-quality service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Stein Mart
07.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sales Associate
Dollar General Distribution Center
06.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Loves Travel Stop
05.2015 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor Of Arts - History
University of Southern Mississippi
Hattiesburg, MS05.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Point Of Sale Systems
- Handling money both working a register and counting down and balancing a register
- Phone communication
Timeline
Manager
Stein Mart
07.2019 - 11.2021
Sales Associate
Dollar General Distribution Center
06.2016 - 02.2017
Team Member
Loves Travel Stop
05.2015 - 01.2016
Bachelor Of Arts - History
University of Southern Mississippi
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