Summary
Overview
Work History
Education
Skills
Timeline
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Reagan K. Pflueger

Summary

Dedicated sales and healthcare professional with several years of experience building relationships, cultivating partnerships, and focusing on the needs of customers to deliver the best solutions. Demonstrated success in customer satisfaction, and implementing effective sales strategies.

Overview

13
13
years of professional experience

Work History

Sales Consultant

Arizona Appliance & Home
07.2022 - 08.2024
  • Luxury appliance sales consultant. Assisting homeowners, designers, and builders with high end appliance selections for residential homes and business spaces.

Patient Relations Coordinator

HonorHealth
12.2021 - 06.2022
  • Handling patient complaints and grievances. Daily communicating with all hospital department directors, supervisors, and physicians. Keeping hospital in compliance with state guidelines regarding grievance processes.

Medical Assistant/Patient & Provider Relations Coordinator

SAWC
07.2020 - 10.2021
  • Patient rooming & intake. Front & Backoffice experience, including scheduling appointments, patient prescriptions, insurance verification, assisting provider with in office surgery procedures, operated and performed all in office CT scans, and managed/ordered surgical supplies. Completed allergy testing and administered injections. Maintained relationships with various providers. Performed patient follow up and satisfaction surveys. Managed office research, marketing, and public relation events.

Sales Consultant

Infiniti of Peoria and Scottsdale
05.2019 - 09.2019
  • Sold new luxury and pre-owned vehicle to customers. Identified the customer's needs, provided vehicle options, warranties, and specs to customers. Negotiated vehicle pricing with the assistance of the sales management team. Received corporate training on sales strategies and continuous training on Infiniti products. Focused on building relationships with customers by following up before and after sales.

Service Advisor

Arrowhead BMW
11.2018 - 04.2019
  • Advising service drive customers on necessary vehicle repairs. Scheduling service appointments. Provided vehicle updates to customers. Upsold additional vehicle repairs, maintenance services, and warranty to customers. Managed a team of 5-10 service technicians. Regular coordination between the sales department to meet all customer needs.

Production Manager

Penske Automotive Group
01.2012 - 02.2018
  • Managed multiple teams of technicians, managing repair orders from start to finish, and communicated with vendors for shop supplies. Handled retail and internal sales. Assisted GM and direct supervisor with reaching departmental goals and maintaining production standards.

Education

Phlebotomy -

OQUIRRH MOUNTAIN PHLEBOTOMY SCHOOL
PHOENIX, AZ
01.2025

High School Magnet -

BENSON HIGH SCHOOL
OMAHA, NE

Some College (No Degree) -

IOWA WESTERN COMMUNITY COLLEGE
COUNCIL BLUFFS, IA

Skills

  • Leadership
  • Sales Consulting
  • Office management
  • Customer relationship building
  • CRM software
  • Service excellence
  • Microsoft Office
  • Patient Relations
  • Phlebotomy certification attained

Timeline

Sales Consultant

Arizona Appliance & Home
07.2022 - 08.2024

Patient Relations Coordinator

HonorHealth
12.2021 - 06.2022

Medical Assistant/Patient & Provider Relations Coordinator

SAWC
07.2020 - 10.2021

Sales Consultant

Infiniti of Peoria and Scottsdale
05.2019 - 09.2019

Service Advisor

Arrowhead BMW
11.2018 - 04.2019

Production Manager

Penske Automotive Group
01.2012 - 02.2018

Phlebotomy -

OQUIRRH MOUNTAIN PHLEBOTOMY SCHOOL

High School Magnet -

BENSON HIGH SCHOOL

Some College (No Degree) -

IOWA WESTERN COMMUNITY COLLEGE

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Reagan K. Pflueger