Reagan Lourick
North Wales,PA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Private Nanny
Facebook
09.2023 - 02.2024
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Host
PJ Whelihan's
07.2022 - 09.2022
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hair Salon Assistant
La Mirage Salon And Spa
12.2021 - 05.2022
- Increased revenue through effective customer service and inventory management.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Assisted hair stylists with colorwork by applying base colors and toners.
Gymnastics Coach
Jump N Joy
02.2017 - 05.2018
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Taught students how to perform split leaps, back handsprings and other special techniques.
Education
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
West Chester, PA05.2027
Skills
- Strong Communication Skills
- Guest complaint resolution
- Effective Multitasking
- Team Player
- Customer service expertise
- Flexible and Adaptable
- Active Listening
- Behavior Modeling
Timeline
Private Nanny
Facebook
09.2023 - 02.2024
Host
PJ Whelihan's
07.2022 - 09.2022
Hair Salon Assistant
La Mirage Salon And Spa
12.2021 - 05.2022
Gymnastics Coach
Jump N Joy
02.2017 - 05.2018
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
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