Reagan PASZAK
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving inquiries efficiently and effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships within dynamic, fast-paced settings.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
09.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Head Program Aide
The Salvation Army Northwoods Camp
06.2024 - 08.2024
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Monitored children's activities throughout day for safety.
- Assisted with planning and coordinating day-to-day and special program activities.
Program Aide
The Salvation Army Northwoods Camp
06.2023 - 08.2023
- All the same as mentioned under the Head Program Aide position.
Education
Proctor High School
Proctor, MN 06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Staff training
Timeline
Head Program Aide
The Salvation Army Northwoods Camp
06.2024 - 08.2024
Customer Service Representative
Circle K Gas Station
09.2023 - 06.2025
Program Aide
The Salvation Army Northwoods Camp
06.2023 - 08.2023
Proctor High School
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