Reagan Rogers
Auburndale,FL
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
20
20
years of professional experience
1999
1999
years of post-secondary education
Work History
A assistant general manager
Sonic quality Drive-In
Auburndale, Florida
09.2023 - Current
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Analyzed sales data to identify trends and opportunities for growth.
- Identified opportunities for cost savings and operational efficiency improvements.
Refurbished store
Best convenience store
, Florida
07.2018 - 10.2022
- Ensured compliance with safety standards for all refurbished items.
- Performed hardware and software updates, repair, and installation on a variety of products.
- Diagnosed system issues and provided technical support to internal and external customers.
- Created detailed reports on product performance after completion of each project.
- Replaced defective components as needed to restore product performance specifications.
- Developed processes and procedures for efficient workflow management within the department.
Customer service manager and department manager
Walmart
Winter Haven, Florida
04.2005 - 06.2018
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
Peer Specialist - Pure Specialist
Polk For Recovery
Lakeland, Florida 11.2024 - 11.2024
GED High School Diploma
FloridaValencia Valencia Community College
Orlando, FloridaDaytona Beach Community College
DeLand, FloridaSkills
- Employee training
- Payroll administration
- Sales analysis
- Regulatory compliance
- Process improvement
- Inventory management
- Customer service
- Team building
- Conflict resolution
- Workflow management
- Project management
- Communication skills
- Team leadership strength
- Resource allocation
- Training and development background
- Process improvements
- Staff development
- Google drive
- Financial leadership
- Staff management
- Employee relations
- Financial leadership expertise
- Team leadership expertise
- Policy writing
- Team collaboration
- Sales forecasting
- Problem solving
- Customer relationship management
- Effective communication
- Peer support ethics
- Boundary setting
- Problem-solving skills
- Empathy development
- Relapse prevention
- Appointment scheduling
- Recovery guidance
- Multicultural sensitivity
- Stress reduction techniques
- Community services information
- Planning skills
- Motivational interviewing
- Communication
- Substance abuse awareness
- Wellness recovery action plan
- Effective collaboration and interaction
- Self-care management
- Leadership skills
- Issue resolution
- Rapport building
- Resource navigation
Affiliations
- I do Outreach for the community and my church put God first. Believe faith and trust that with God within me I will not fail in anything I do.
Timeline
Peer Specialist - Pure Specialist
Polk For Recovery
11.2024 - 11.2024
A assistant general manager
Sonic quality Drive-In
09.2023 - Current
Refurbished store
Best convenience store
07.2018 - 10.2022
Customer service manager and department manager
Walmart
04.2005 - 06.2018
GED High School Diploma
Valencia Valencia Community College
Daytona Beach Community College