Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
2
2
years of professional experience
Work History
Truck Dispatcher
SFF Dispatch LLC
01.2022 - 03.2024
Provided customers with information on products and services.
Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Coordinated driver dispatch to accomplish daily delivery requirements.
Oversaw and enforced compliance with all safety regulations and DOT regulations.
Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Developed and implemented customer service policies and procedures.
Communicated with customers to provide delivery updates and resolution.
Answered phone calls and responded to customer emails.
Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Scheduled and organized delivery routes.
Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Received new orders, prepared documentation, and assigned personnel.
Assisted in resolving customer complaints and grievances.