REAGAN WILLIAMS
Labrador Primary Care Center
St. Petersburg
2
Languages
4
years of professional experience
Efficient Receptionist skilled in managing front and back desk operations to enhance workflow and service delivery. Excels in multitasking and fostering a welcoming environment for guests and staff. Utilizes strong communication and problem-solving skills to improve operational efficiency and client satisfaction.
Work History
Front & Back Desk Receptionist
6 Months- Managed patient check-in and check-out, verifying demographics, appointments, and insurance information.
- Scheduled visits, coordinated calendar updates, and maintained smooth front desk workflow.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries promptly.
- Processed medical records, scanned documents, and maintained accurate patient files.
- Collected copayments, posted payments, and balanced daily reception transactions.
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
Server, Event Bartender, Beverage Cart Attendant
2 Years 9 Months- Directed beverage cart service during 150–200 golfer tournaments, maintaining efficient throughput while entertaining golfers and meeting members’ needs.
- Coordinated accurate cash transactions, monitored inventory levels and handling, and enforced cleanliness and safety standards.
- Served as event bartender for weddings, corporate gatherings, and club functions, delivering bartending services for 200+ attendees.
- Coordinated drink menu creation with event coordinator, tailoring menu selections to client preferences and matching event themes.
- Assisted with event décor arrangement and buffet station setup, ensuring organized presentation.
- Presented menu knowledge and answered member questions on ingredients, preparations, and specials
- Delivered attentive table service in private club dining rooms and banquet events
Server
5 Months- Managed day-to-day member interactions and service delivery for high-volume private club membership.
- Collaborated with kitchen staff to align plating and service timing, adapting delivery based on customer requests and kitchen readiness.
- Presented a confident understanding of restaurant menu items and product offerings.
- Developed guest rapport and managed customer service interactions to drive repeat business.
- Delivered attentive dining service to members and guests in an upscale club environment, ensuring consistent service standards.
- Collaborated with kitchen staff to synchronize order preparation, ensure accuracy, and deliver timely service for guest satisfaction.
Education
Associate of Science - Radiology
- Currently Enrolled
- Completing prerequisite coursework for Radiologist Technology, including Anatomy & Physiology, Medical Terminology, and Patient Care.
High School Diploma
- American Sign Language Honors Society Member
- GPA: 3.5 GPA
Skills
Appointment scheduling
Maintaining records
Billing and invoicing
Medical Terminology
Patient management
Team collaboration
Dependability
Warm and Friendly
Relationship Building
Patient management
LANGUAGES
American Sign Language
Professional Working
Spanish
Limited Working
Timeline
Front & Back Desk Receptionist
Labrador Primary Care Center
03.2026 - 09.2026Read More
Server, Event Bartender, Beverage Cart Attendant
Pasadena Yacht and Country Club
06.2023 - 03.2026Read More
Server
Temple Terrace Golf & Country Club
01.2023 - 06.2023Read More
St Petersburg College
Associate of Science from Radiology
Read More
Wesley Chapel High School
High School Diploma
Read More