Retail management professional prepared to drive store performance and enhance guest experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to market specific retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Specialty Sales Manager Visual Manager
Target
Sevierville, TN
03.2022 - Current
Managed a high-performing sales team, focusing on individual coaching and mentoring to drive results.
Developed detailed forecasting models to accurately predict sales trends, enabling informed decision-making processes.
Maintained a visually appealing presentation to enhance guest experience an drive sales
Maintained up-to-date knowledge on industry developments, competitor activities, and market trends to inform strategic decision making.
Organized highly effective promotional events that generated significant interest in our products among prospective customers.
Developed impactful presentations for key stakeholders aimed at securing buy-in for new business initiatives.
Store Manager
Victoria's Secret & PINK
Tanger Outlets Sevierville Tenn
02.2019 - 02.2022
Led a 7-10 million store store with a team of up to 100 associates and 5 support managers in a high-volume, fast-paced environment.
Consistently achieved and exceeded sales, conversion, and traffic goals through effective business planning and real-time leadership.
Oversaw all store operations including payroll, scheduling, shrink control, hiring, performance management, and visual execution.
Created and maintained a high-performance culture focused on development, accountability, and guest satisfaction.
Recognized for driving significant improvements in customer experience metrics and overall team engagement.
Partnered with corporate leadership to pilot new store in a unique market that improved regional performance.
Store Manager District Trainer
Francesca's Collections
Tanger Outlets Sevierville Tenn.
03.2013 - 02.2019
Managed day-to-day store operations and consistently ranked among top-performing locations in the company.
Promoted to District Trainer and District Manager in Training for successfully developing talent and driving business growth.
Trained and coached several store leaders across multiple boutiques on operational excellence and leadership best practices.
Drove store sales through targeted team development, market strategies, and visual merchandising enhancements.
Led hiring, onboarding, and succession planning initiatives that reduced turnover and built bench strength for the district.
Collaborated closely with district and regional teams on store audits, performance reviews, and strategic goal setting.
Assistant Manager – Hotel Sales & Guest Experience Operations at Inn at the WACAssistant Manager – Hotel Sales & Guest Experience Operations at Inn at the WAC