Antonio Gonzalez
Dallas,TX
Summary
Fast-learning and adaptable to various working environments with at least 4 years of working in store and food retail developing skills in customer service, leadership, and effective communication. I was quickly promoted to Shift Lead after 6 months at my second job due to my outstanding performance and the recommendation of my colleagues. I also repeatedly exceeded my sales goals for memberships and retail at one of my other employers. I have extensive knowledge and experience in POS systems, transactions, and staff coordination. I am eager to apply myself and everything I’ve learned into a new environment, and provide a unique experience while still learning and adding to my skillset so that I can give back to the customer and business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate/Interim Assistant Manager
Nambé
Dallas, TX
07.2025 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained in-depth knowledge of Nambé's product lines to provide accurate information.
- Executed daily sales operations, ensuring timely restocking of merchandise on the sales floor.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Organized displays, tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Streamlined opening and closing procedures as integral member of store staff.
Front Desk Sales Associate
Hotworx 24, Infrared Fitness Studio
Dallas, TX
10.2024 - 07.2025
- Handled cash and card transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized computer software effectively to manage bookings, membership cancellations, and payment processing.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each month.
- Coordinated guest appointments with accuracy to ensure a seamless studio experience.
- Resolved guest and member complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Upsold memberships and retail/merchandise, contributing to the overall increase in sales revenue.
Shift Leader
Pokeworks
Dallas, Texas
08.2021 - 10.2024
- Delegate and perform daily/closing tasks during my assigned shift to ensure store is maintained properly for the day.
- Prepare and handle food while delivering friendly customer service to all in-store clients.
- Operate point of sales system to execute transactions as well as handle requested refunds.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Seasonal Front End Associate
Best Buy Inc
Dallas. TX
09.2020 - 01.2021
- Operate point of sales system to perform transactions, handle funds, search and deliver items ordered from online directly to the customer, and perform customer service via returns, exchanges and/or trades.
- Communicated issues that needed to be immediately addressed with supervisor for quick resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Associate of Science Program
Dallas College
Dallas, Texas, TXHigh School Diploma -
Uplift Peak Preparatory
Dallas, TX05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Creative Problem-Solving
- Team Collaboration and Leadership
- POS System Operation
- Safety processes and procedures
- Sales and Upselling
- Multitasking
- Organizational Skills
- Time Management
- Task Prioritization
- Reliability
- Professionalism
- Customer Service
- Complaint Handling
- Guest Experience
Certification
Texas Food Handler Certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate/Interim Assistant Manager
Nambé
07.2025 - Current
Front Desk Sales Associate
Hotworx 24, Infrared Fitness Studio
10.2024 - 07.2025
Shift Leader
Pokeworks
08.2021 - 10.2024
Seasonal Front End Associate
Best Buy Inc
09.2020 - 01.2021
High School Diploma -
Uplift Peak Preparatory
Associate of Science - Associate of Science Program
Dallas College