Reaghan Tarte
San Antonio,TX
Summary
Enthusiastic professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
VIPdesk Connect
Alexandria, VA
02.2021 - Current
- Provide superb customer service by leading and motivating customer service team.
- Responding to customer issues in a timely manner.
- Keeping record of customer interactions, transactions, comments, and complaints.
- Provided information about products and services, while demonstrating commitment to customer service.
Apple Specialist
Apple
San Antonio, TX
10.2020 - 05.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Remote Internship Student
PlayStation
San Antonio, TX
05.2021 - 08.2021
- Used complex problem-solving techniques requiring regular use of ingenuity and creativity.
- Used computer programs to perform complex engineering operations.
- Gathered and modeled information for use by project leaders
- Shadowed staff and learned advanced work.
- Worked with teams to support goals and build experience.
Geek Squad Agent
Best Buy
San Antonio, TX
08.2019 - 02.2021
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Science - Computer Information Systems
University of The Incarnate Word
San Antonio05.2021
Bachelor of Arts - Business Administration
University of The Incarnate Word
San Antonio, TX05.2021
Skills
- Relationship Management
- Communication Skills
- Problem Solving
- Customer Engagement
- Collaborative Team Player
- Analytical and Methodical
- Relationship builder
- Tech-adequate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Remote Internship Student
PlayStation
05.2021 - 08.2021
Brand Ambassador
VIPdesk Connect
02.2021 - Current
Apple Specialist
Apple
10.2020 - 05.2023
Geek Squad Agent
Best Buy
08.2019 - 02.2021
Bachelor of Science - Computer Information Systems
University of The Incarnate Word
Bachelor of Arts - Business Administration
University of The Incarnate Word
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