Reagin Christensen
Iowa City,IA
Summary
Dynamic team member with a versatile background in customer service roles. Recognized for strong communication and conflict resolution skills, contributing to efficient operations and remarkable guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
The Pines Pizza and Pub
Cedar Rapids, IA
01.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in setting up and breaking down tables for events and busy periods.
- Handled cash and processed payments efficiently at the end of meals.
- Collaborated with team members to ensure timely food delivery to guests.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Supported inventory management by restocking supplies as needed during shifts.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Team Member
AirFX Trampoline Park
Hiawatha, Iowa
04.2023 - 01.2025
- Maintained cleanliness and organization of the trampoline park facilities.
- Monitored guest activities to ensure adherence to safety protocols.
- Provided exceptional customer service to enhance guest experiences.
- Supported special events by coordinating activities and engaging guests.
- Planned engaging activities and games for children's birthday parties.
- Planned and organized party activities based on participant preferences and requests.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning protocols.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
Restaurant Team Member
Jimmy Johns Sandwich Shop
Cedar Rapids, Iowa
09.2021 - 04.2023
- Provided excellent customer service during busy meal periods.
- Assisted kitchen staff with food preparation and assembly tasks.
- Communicated effectively with team members to ensure smooth operations.
- Followed food safety guidelines to ensure product quality and safety.
- Handled cash transactions and operated point-of-sale systems accurately.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
Education
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05-2025
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Safety compliance
- Food safety
- POS operation
- Effective customer upselling
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
The Pines Pizza and Pub
01.2025 - Current
Team Member
AirFX Trampoline Park
04.2023 - 01.2025
Restaurant Team Member
Jimmy Johns Sandwich Shop
09.2021 - 04.2023
High School Diploma -
John F Kennedy High School
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