Reajine Jones
Jacksonville,FL
Summary
Compassionate Medical Assistant skilled in vital sign monitoring, clinical documentation, and facilitating seamless patient care. Adept at managing appointment scheduling and ensuring HIPAA compliance, contributing to a supportive healthcare environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Coastal Spine & Pain Center
Jacksonville, Florida
12.2024 - Current
- Supported physicians during examinations and procedures.
- Managed appointment scheduling and patient follow-ups.
- Recorded vital signs and documented patient information to support accurate diagnosis and treatment.
- Collaborated with healthcare team to coordinate patient care and enhance treatment outcomes.
- Maintained examination rooms to ensure readiness for patient visits, promoting a safe and organized environment.
- Administered injections, medications, and treatments as instructed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Customer Service Representative
ICF
Reston, Virginia
07.2023 - 07.2024
- Assisted customers in checking status of government assistance applications, including SNAP and Medicaid, ensuring timely updates.
- Provided accurate contact information to customers, facilitating follow-up support when immediate assistance was unavailable.
- Collaborated with local offices to obtain information on case status for customers, enhancing their understanding of application progress.
- Guided customers in navigating the online portal for case access.
Medical Customer Service Representative
One Call Care Diagnostics
Jacksonville, Florida
06.2016 - 04.2017
- Facilitated communication between healthcare providers and patients for appointment scheduling, improving access to care.
- Addressed customer inquiries regarding diagnostic services, enhancing understanding of available options.
- Maintained compliance with HIPAA regulations, safeguarding patient privacy rights.
Education
Some College (No Degree) - Medical Assistant
Concorde Career College
Jacksonville, FLSkills
- Patient care
- Appointment scheduling
- Vital sign monitoring
- HIPAA compliance
- Clinical documentation
- Team collaboration
- Diagnostic image processing
- Laboratory specimen collection
- Check-in coordination
- Insurance authorizations
- Prescription refills
- Patient communication
- CPR/BLS Certification
Timeline
Medical Assistant
Coastal Spine & Pain Center
12.2024 - Current
Customer Service Representative
ICF
07.2023 - 07.2024
Medical Customer Service Representative
One Call Care Diagnostics
06.2016 - 04.2017
Some College (No Degree) - Medical Assistant
Concorde Career College