Summary
Overview
Work History
Education
Skills
Timeline
Generic
Reality Robinson

Reality Robinson

Customer Service
Saint Louis,Missouri

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/Tax Agent

Foundever
Saint Louis, MO
10.2023 - 06.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Customer Service Representative

Spectrum
05.2020 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

LFSS
09.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Mccluer High School
Florissant, MO
05.2022

Skills

  • Microsoft Word
  • Credit Card Payment Processing
  • Customer Relations
  • Retail Sales Customer Service
  • Call Center Operations

Timeline

Customer Service Representative/Tax Agent

Foundever
10.2023 - 06.2024

Customer Service Representative

LFSS
09.2022 - 07.2023

Customer Service Representative

Spectrum
05.2020 - 09.2022

Mccluer High School
Reality RobinsonCustomer Service