Reana Chowdhury
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Fresh
11.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Remote Customer Service Representative
Parfums Christian Dior
06.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Keyholder/Beauty Sales Advisor
Bluemercury
10.2022 - 05.2023
- Displayed extensive product knowledge and customer service by explaining product features, benefits and ingredients.
- Curated a skincare routine on the spot based on the clients skin type and concerns.
- Demonstrated proper application of makeup and skincare on clients.
Service and Engagement Team Member
Target
07.2021 - 09.2022
- Greeted customers upon their entry into the store and helped them with any questions and concerns.
- Assisted guests who were using the self-checkout machines.
- Performed all checkout procedures quickly and accurately, while also promoting the store credit card and loyalty program.
Customer Service Associate
Walgreens
03.2020 - 06.2021
- Resolved customer issues and answered questions to ensure a positive customer experience.
- Processed credit card, debit card, cash, gift card and store credit transactions.
- Assisted in unloading and delivery trucks and organized goods.
- Responsible for stocking and keeping inventory.
Visitor Services Representative
Museum of Jewish Heritage
11.2019 - 07.2020
- Processed cash/credit card transactions.
- Answered phone calls to the Visitor Services desk and acted as receptionists for the Museum.
- Sold general admission and public program tickets.
- Distributed multilingual audio guides and instruct visitors in their proper usage.
Education
Esthetics
Aveda Arts And Sciences Institute
New York, NY08.2023
Bachelor of Arts - Business Administration
Baruch College of The City University of New York
New York, NY05.2023
Skills
- Customer Needs Assessment
- Skin Analysis
- Esthetics
- Customer Consultation
- Relationship Building
- Paperwork Management
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Timeline
Beauty Advisor
Fresh
11.2023 - Current
Remote Customer Service Representative
Parfums Christian Dior
06.2023 - 11.2023
Keyholder/Beauty Sales Advisor
Bluemercury
10.2022 - 05.2023
Service and Engagement Team Member
Target
07.2021 - 09.2022
Customer Service Associate
Walgreens
03.2020 - 06.2021
Visitor Services Representative
Museum of Jewish Heritage
11.2019 - 07.2020
Esthetics
Aveda Arts And Sciences Institute
Bachelor of Arts - Business Administration
Baruch College of The City University of New York