Reanna Bardin
Pensacola,FL
Summary
Dynamic IT Analyst with a proven track record at USN, specializing in IT troubleshooting and customer support. Excelled in enhancing user experience and security through innovative solutions and effective risk management. Demonstrated expertise in network security and performance optimization, significantly improving system efficiency and resilience.
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Overview
4
4
years of professional experience
Work History
IT Analyst
USN
10.2020 - 10.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Education
High School Diploma -
Pace High School
Pace, FL05.2020
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Performance optimization
- Data analysis
- Information security
- IT asset management
- Network security
- System performance
Timeline
IT Analyst
USN
10.2020 - 10.2024
High School Diploma -
Pace High School