REANNA BRUCE
State Of Alaska - Department Of Revenue
Juneau,AK
7
years of professional experience
Results-driven professional with experience in customer service, financial operations, hospitality, and retail. Skilled in building client relationships and aligning with organizational goals while thriving in fast-paced environments. Quick to learn new systems and adapt to changing responsibilities.
Work History
PFD Tech I (Permanent Fund Dividend)
9 Months- Eligibility determinations: Conducted detailed reviews of Permanent Fund Dividend (PFD) applications and supporting documentation to verify residency, interpret complex information, and determine applicant eligibility in accordance with Alaska statutes, regulations, and departmental policy.
- Performed fact-finding investigations, analyzed conflicting information, and documented findings through clear case notes and problem codes to support accurate adjudication.
- Regulatory compliance, Ensured consistent, legally compliant decision-making by applying knowledge of PFD statutes, regulations, program booklets, and procedural guidelines; completed training courses to maintain compliance.
- Utilized various databases to research applicant histories and update records effectively. — Utilized division and DAIS (software program) (and agency databases) to research applicant histories, update records, run reports, and maintain accurate data integrity across multiple systems.
- Public service & communication, Responded to applicant inquiries in person, by phone, email, and written correspondence; prepared formal eligibility decision letters to clarify determinations.
- Workflow & program knowledge Developed a strong understanding of the Permanent Fund Division’s organizational structure, workflow, and priorities across Dividend Information Offices, Payments and Appeals Sections.
- Analyzed case data to identify discrepancies and resolve processing errors accurately.
- Coordinated workflow priorities to keep high-volume assignments moving efficiently.
- Reviewed documentation for completeness, accuracy, and adherence to fiscal guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Financial Representative II
2 Years 3 Months- Identified client needs through consultative conversations, recommending savings accounts, CDs, and insurance products to deepen member relationships.
- Processed daily transactions including deposits, withdrawals, and loan payments while maintaining cash handling accuracy and compliance with credit union policies.
- Tracked product sales and insurance referrals in Excel, enabling identification of growth opportunities.
- Trained staff on ILINX imaging software and TCR cash-counting machines, enhancing operational efficiency.
- Trained staff on ILINX imaging software and TCR cash-counting machines, improving efficiency.
- Identified client needs through consultative conversations, recommending tailored savings accounts, CDs, and insurance products to strengthen member relationships.
Cashier
4 Months- Processed cash, credit, and account transactions with accuracy and attention to company procedures.
- Assisted customers with returns, refunds and resolving transaction issues.
- Verified payment details and issued receipts to support smooth point-of-sale operations.
- Assisted with opening and closing register duties while keeping checkout area orderly.
- Supported efficient customer flow by handling transactions quickly during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Balanced register drawers and resolved discrepancies to maintain reliable daily cash records.
Front Desk Staff
2 Years 7 Months- Assisted with food service in the kitchen
- Trained new front desk staff on procedures, systems, and guest service standards.
- Monitored front desk operations to improve workflow, consistency, and daily coverage.
- Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
- Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with housekeeping and maintenance to support room readiness and issue resolution.
- Resolved guest concerns promptly, ensuring positive service recovery and satisfaction.
- Supported inventory management and created personalized welcome packages, enhancing guest arrival experience.
- Processed reservations, cancellations, and room changes in property management system.
Kitchen Worker
4 Months- Coordinated team rotations to enhance workflow and ensure smooth restaurant operations.
- Operated grills, fryers, and steam tables to prepare menu items according to White Castle standards.
- Restocked supplies, condiments, and packaging to support smooth kitchen and service flow.
- Assembled orders accurately to meet quality, presentation, and timing expectations.
- Cleaned kitchen equipment, workstations, and prep areas to maintain safe, organized operations.
- Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Lifted and carried heavy materials.
Retail Sales Associate
1 Month- Assisted customers with product selection, sizing, and sporting goods recommendations.
- Operated POS register to process sales, returns, and exchanges accurately.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer concerns with professional service and policy knowledge.
- Supported team members during peak traffic to maintain efficient store operations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Cashier
1 Month- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Coordinated drive-thru and counter workflow to reduce delays and balance team coverage.
- Resolved customer concerns professionally while preserving service speed and team efficiency.
- Restocked supplies, organized prep areas, and maintained readiness for continuous service.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma
- Graduated with honors
- GPA: 4.0
Skills
Financial operations management
Case investigation
Relationship Building
Detail orientation
Multitasking and organization
Works Well Under Pressure
Adobe tools
Customer service
Written/Verbal communication
Document preparation
Customer rapport
Regulatory compliance
Data analysis
Timeline
PFD Tech I (Permanent Fund Dividend)
State Of Alaska - Department Of Revenue
2026.01 - CurrentRead More
Financial Representative II
Global Credit Union
2023.08 - 2025.11Read More
Cashier
Alaska Juneau Mining Company
2023.04 - 2023.08Read More
Front Desk Staff
Best Western – Grandma’s Feather Bed
2020.08 - 2023.03Read More
Kitchen Worker
White Castle
2019.10 - 2020.02Read More
Retail Sales Associate
Big 5 Sporting Goods
2019.09 - 2019.10Read More
Cashier
Wendy’s
2019.09 - 2019.10Read More
Excelsior Charter Schools
High School Diploma
Read More