Bethany Thorsteinson

Represented the PFD Division (Division) during administrative hearings before Alaska Office of Administrative Hearings (OAH) administrative law judges. Created state’s exhibits, written position statements, briefs, proposals for action, or any other information ordered. Created templates maintained in specialized PFD database for use by teammates. Devised policies, procedures, and methods for teleworking March 2020; they are still in use today. Built formal decision library for entire Division's reference. Delegated to do management tasks while between managers. Helped train three Appeal managers. An approachable resource of eligibility knowledge utilized by Appeals Team and Division. Also all duties listed under PFD Appeals Technician II.

Process informal appeals from applicants who have previously been denied their Permanent Fund Dividends. Interpret Alaska statutes and regulations to decide if original denial stands by law or if decision was in error or should be overturned based on new information. Communicate with appellants via telephone, email, or written correspondence to obtain needed information, Communicate decision to appellant in writing and key decisions into specialized PFD database. Also includes all duties listed under PFD Technician.

Performed all PFD eligibility duties listed under Alaska PFD Technician I at journey level.

Performed eligibility work on on PFD applications at apprentice level. Interpreted statutes and regulations to make eligibility determinations. Processed applicant responses to requests for information, communicated with public via telephone, email, and in writing to obtain eligibility information. Took incoming calls in phone queue, worked directly with public at DIO counter. Informed applicants of denial decisions in writing.

Reading aide for kindergarten class. Field trip and first grade class helper, lunch and recess monitor. Substituted for absent classroom and office classified personnel. Performed various school office duties and organized volunteer appreciation awards.

Read shelves for missing books, shelved and mended books and general office tasks.

Handled wide variety of school district jobs on temporary basis, from office and library work to working directly with students. Lunch and recess monitor, frequently asked to return.

Handled high volume of calls for a wide variety of businesses, from catalog companies to physicians, using multi-line EVE software and hardware. Entered messages, completed data entry or catalog orders, and set appointments while on phone; quickly dispatched as directed by clients. Often soothed angry callers without taking offense at their frustration. Trusted to work graveyard shift alone which included compiling detailed statistical reports and general clerical work for management. Often lead operator which included training new employees.

Identical duties to Business Telephone Exchange except also handled wide variety of after hours radio dispatch clients.

Same duties as Business Telephone Exchange except never worked graveyard shift alone.