Reanna Gomez-Storm
Anthony’s Italian Restaurant
Howard Beach,NY
4
years of professional experience
Offering strong foundation in customer service and team leadership, eager to learn and grow within hospitality industry. Delivers ability to quickly grasp new concepts and adapt to dynamic environments, fostering positive and welcoming atmosphere for guests. Ready to use and develop communication and organizational skills in Server role.
Work History
FOH Manager
1 Year 11 Months- Supervised front of house operations to ensure exceptional guest experiences.
- Coordinated staff schedules and managed team performance for optimal service delivery.
- Trained new employees on restaurant protocols and guest service standards.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Server
1 Year 10 Months- Delivered exceptional customer service in fast-paced environment.
- Accurately processed orders and managed cash transactions.
- Collaborated with kitchen staff to ensure timely food preparation.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new team members on service standards.
- Resolved customer complaints effectively to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented efficient table turnover strategies during peak hours.
- Monitored inventory levels and communicated needs to management.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma
Skills
Scheduling staff
Marketing support
Complaint handling
Guest relations
Point of sale systems
Hygiene standards
Menu design
Table management
Order accuracy
Conflict resolution
Policy enforcement
Training and mentoring
Team building
Health and safety regulations
Food safety compliance
Timeline
FOH Manager
Anthony’s Italian Restaurant
04.2024 - 03.2026Read More
Server
Blue Springs Pizza
05.2022 - 03.2024Read More
University High School
High School Diploma
Read More