Reanna Hart
Apopka,FL
Summary
Dynamic and dedicated restaurant server with extensive experience at Carrabba's Italian Grill, recognized for enhancing customer satisfaction through exceptional communication and proactive service. Skilled in suggestive selling and POS system operation, I consistently fostered loyalty among regulars while maintaining a clean and welcoming environment. Committed to elevating the guest experience in high-volume settings.
Overview
13
13
years of professional experience
Work History
Restaurant Server
Carrabba's Italian Grill
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Server
Outback Steakhouse
09.2012 - 01.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Education
Highschool Diploma -
Vanden
Fairfield Ca 05.2012
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Menu memorization
- Table setting
- Detail-oriented
- Allergy awareness
- High volume dining
- Safe food handling
- Suggestive selling
- Tableside service
- Memory retention
- Service prioritization
- Professional appearance
- Relationship management
- Alcohol service
- Guest relations management
- Daily specials memorization
- Front-of-house display creation
Timeline
Restaurant Server
Carrabba's Italian Grill
02.2023 - Current
Restaurant Server
Outback Steakhouse
09.2012 - 01.2023
Highschool Diploma -
Vanden
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