Reanna Mares
Chicago
Summary
I am an enthusiastic and friendly professional who utilizes strong leadership, advocacy, and training capabilities both in corporate and retail environments, to progress and further operational efficiency. Eager to leverage my diverse skill set and extensive experience to drive success in order to achieve company goals, while growing my own personal skill set.
Overview
10
10
years of professional experience
Work History
Intern Consultant/Client Service Associate
JP Morgan & Chase
07.2023 - 01.2024
- Coordinating client request emails of high frequency and urgency while assigning to Client Service Associates
- Utilizing client request tracking system, resulting in a 30% reduction in turnaround time and enhancing the client request completion rate by 20%
- Maintained a 85% accuracy rate in client data updates, minimizing errors and ensuring data compliance with industry regulations.
Scan Administrator Assistant
Jewel Osco
09.2013 - 03.2023
- Implemented efficient inventory management practices by maintaining accurate records of sales tags and coordinating with the inventory control department
- Collaborated with store managers and department heads to gather information on upcoming promotions and sales, ensuring the timely creation and placement of sales tags.
Customer service supervisor
Jewel Osco
09.2013 - 03.2023
- Provided excellent customer service while handling customer’s refunds, complaints, and other general store questions
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Lead eCommerce Department
Jewel Osco
09.2013 - 03.2023
- Oversees daily curbside pickup orders by shopping customers' orders as Shift Lead of Drive up & Go (E-commerce) department
- Monitored key performance indicators (KPIs) and implement strategies to improve order accuracy, reduce shipping errors, and increase on-time delivery rates by 40%
- Trained and mentor new associates, providing guidance on eCommerce platform usage, order management systems, and customer service best practices.
Education
Project Management
Yearup
Chicago02.2024
Communications and Theater
Northeastern University
Chicago, IL01.2014
High School Diploma -
Mather High School
Chicago, IL06.2013
Skills
- Conflict Management
- Collaboration/Team Player
- Advocacy
- Leadership/Influential
- Work Ethic
- Interpersonal and Social Skills
- Office Administration
- Mail handling
Volunteer Experience
April 2023
Successfully stage managed and provided technical support for two professional drag shows, ensuring smooth production and high-quality performances, where all profits were donated to charity (Lighthouse Foundation, and A Brave Space Alliance) totaling $4,000 in donations.
Timeline
Intern Consultant/Client Service Associate
JP Morgan & Chase
07.2023 - 01.2024
Scan Administrator Assistant
Jewel Osco
09.2013 - 03.2023
Customer service supervisor
Jewel Osco
09.2013 - 03.2023
Lead eCommerce Department
Jewel Osco
09.2013 - 03.2023
Project Management
Yearup
Communications and Theater
Northeastern University
High School Diploma -
Mather High School
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