Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
years of professional experience
3
Certification
Work History
Oklahoma City Indian Clinic
Director of HIM & Privacy Officer
05.2022 - Current
Job overview
Oversaw and managed health information privacy and compliance at an Indian clinic, ensuring adherence to HIPAA and other regulations
Worked with management to draft, review, and implement required business associate agreements and to ensure, as required, business associates' compliance with contract provisions, including the receipt of reports of non-compliance, taking appropriate action in the event of a breach
Worked with the Security Officer to ensure all HIPAA compliance requirements are met
Conducted compliance audits and assists Security Officers with HIPAA compliance audits and assists as a backup to Compliance officers
Coordinated and supported, monitored, and audited systems related to patient confidentiality, documentation, and billing/coding of medical services to third-party payors to reduce vulnerability to fraud, waste, and abuse
Oversaw the facility's Corporate Ethics and Compliance Program including coordinating and monitoring training regarding compliance with laws, regulations, and corporate policies and procedures
Provided leadership in times of crisis or change initiatives
Developed and implemented privacy policies and procedures to ensure compliance with applicable laws, regulations, and industry standards
Conducted risk assessments to identify potential areas of exposure for data breaches or other privacy issues
Ensured that all employees were aware of their responsibilities regarding corporate compliance matters
Assessed risk factors related to potential non-compliance situations
Investigated potential violations of rules, regulations, policies, procedures, or codes of conduct.
Met project deadlines without sacrificing build quality or workplace safety.
Monitored progress against established goals, adjusting schedules and resources to keep projects on track.
Identified plans and resources required to meet project goals and objectives.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Planned, designed, and scheduled phases for large projects.
OU Health
Administrative Health Information Manager
02.2017 - 03.2022
Job overview
Directed and managed 14 health information management operation technicians, ensuring efficient and compliant handling of patient records and data
Implemented streamlined processes and workflows to optimize the organization, storage, and retrieval of health information, enhancing accessibility and accuracy
Conducted regular audits and assessments of health information systems to maintain data integrity, privacy, and security standards
Collaborated with interdisciplinary teams to support data-driven decision-making and ensure effective communication of health information across the organization
Cultivated relationships with clinical staff to facilitate efficient management of patient data
Demonstrated expertise in implementing and maintaining electronic health record systems
Assisted in developing training materials for new staff members regarding health information management principles
Processed requests for the release of patient information while ensuring compliance with HIPAA regulations and state laws ROI (release of Information)
Implemented new scanning techniques to improve document accuracy and quality
Provided training to staff members on how to use the document imaging system effectively
Ensured compliance with all applicable laws and regulations related to document imaging systems.
Provided comprehensive reports on key performance indicators to senior management for informed decision-making.
Performed audits on patient accounts to ensure proper coding and billing procedures were followed for maximum reimbursement rates.
Cook Children's Center
Health Information Management Technician
03.2016 - 01.2017
Job overview
Managed release of information process, meticulously verifying requester identities and authorizations to uphold patient confidentiality and regulatory compliance
Facilitated continuity of care by promptly and accurately processing requests for health information from authorized healthcare providers, ensuring seamless transitions and uninterrupted patient care
Coordinated and handling of requests for amendments to health records, liaising with appropriate stakeholders to review and address requests in accordance with legal requirements and organizational policies
Stayed abreast of relevant legal information and updates pertaining to health information management, ensuring compliance with evolving regulations and best practices.
Enhanced patient privacy protection through diligent maintenance of confidential records and adherence to HIPAA regulations.
Managed (ROI) release of medical information requests from patients, insurance companies, legal entities, and other authorized parties while adhering to strict confidentiality guidelines.
Texas Health Resources
Health Information Management Technician III
02.2014 - 03.2016
Job overview
Executed the release of information process with precision, meticulously verifying requester credentials and authorizations to protect patient privacy and maintain compliance
Played a crucial role in ensuring continuity of care by promptly fulfilling requests for health information from authorized healthcare providers, facilitating seamless transitions and patient-centered care delivery
Assisted in the processing of requests for amendments to health records, collaborating with relevant stakeholders to review and address requests accurately and efficiently.
Assisted in reducing turnaround time for record requests by efficiently prioritizing tasks and managing workload effectively.
Reduced errors in released records by thoroughly reviewing documentation before submission.
Navigated within patient records to locate requested documentation, successfully completing over 30-50 requests per day.
Centerscope Technologies, LLC/DOD
Human Resources Medical In-Processor
02.2011 - 10.2014
Job overview
Spearheaded the recruitment of civilians for overseas travel on behalf of the Department of Defense, meticulously vetting candidates and managing the approval process for their facility processing
Oversaw a wide range of HR responsibilities, including hiring, termination, and disciplinary matters, ensuring compliance with company policies and legal requirements
Coordinated and monitored workload, performance, and productivity metrics to optimize operational efficiency and meet organizational objectives
Led recruitment efforts, actively sourcing, hiring, and training personnel to support departmental needs and objectives
Handled sensitive information pertaining to business operations, finances, candid health data, and employee records with utmost confidentiality and discretion.
Entered data into computer tracking system and filed paperwork according to procedures.
North Hills Hospital
Health Information Management Technician III
03.2006 - 01.2013
Job overview
Provided invaluable support to physicians by assisting with reports and correspondences, and when necessary, transcribing medical dictations accurately and efficiently
Acted as a birth registry, diligently registering every birth occurring within the state and meticulously preserving, amending, and issuing certified copies of birth records in strict accordance with state laws and regulations
Maintained meticulous attention to detail in record-keeping processes, ensuring the accuracy and integrity of birth records and other health information
Played a critical role in ensuring the smooth operation of the health information management system, contributing to the delivery of high-quality healthcare services and the protection of patient information.
Prioritized work and completed tasks on time against tight deadlines.
UNTHSC of North Texas
Medical Records Specialist
10.1999 - 03.2006
Job overview
Provided exceptional customer service to patients, healthcare professionals, and other stakeholders within health information management or medical records departments
Expertly handled inquiries, requests, and concerns related to health information, demonstrating deep knowledge of privacy regulations and record retrieval processes
Assisted patients and authorized individuals with accessing medical records, ensuring strict adherence to privacy policies and procedures.
Printed and photocopied documents to provide patients with copies of medical records.
Developed and maintained anorganized filing system for medical records to adhere to HIPAA regulations.
Responded to patient inquiries to provide information and details of medical records.
Reviewed charts and flagged incomplete or inaccurate information.
Education
South University
Savannah, GA
Master of Science from Ethics Leadership
09.2024
South University
Savannah, GA
Master of Science from Health Administration
02.2022
Independence University
Salt Lake
Bachelor of Science from Health Services Management
03.2021
Skills
Health Information Management
Policy Implementation
Risk Assessment and Management
Leadership
Technical Proficiency (eg, EMR-EHR systems)
Staff Development
Regulatory Compliance
Training and Development
Legal Knowledge (eg, HIPAA, JCAHO, AAAHC, OSHA)
Operations Management
Hiring and Retention
Process Improvement
Policy Development
KPI Tracking
Strategic Planning
Project Management
Negotiation
Certification
Six Sigma - Yellow Belt
BLS
Six Sigma - White Belt
Current Title
Managing Director
Phone Number
945-273-9032
Titles
MSL
MHA
BHSM
Timeline
Director of HIM & Privacy Officer
Oklahoma City Indian Clinic
05.2022 - Current
Administrative Health Information Manager
OU Health
02.2017 - 03.2022
Health Information Management Technician
Cook Children's Center
03.2016 - 01.2017
Health Information Management Technician III
Texas Health Resources
02.2014 - 03.2016
Human Resources Medical In-Processor
Centerscope Technologies, LLC/DOD
02.2011 - 10.2014
Health Information Management Technician III
North Hills Hospital
03.2006 - 01.2013
Medical Records Specialist
UNTHSC of North Texas
10.1999 - 03.2006
South University
Master of Science from Ethics Leadership
South University
Master of Science from Health Administration
Independence University
Bachelor of Science from Health Services Management
Dental Benefits Coordinator/Insurance Verifier at Oklahoma City Indian ClinicDental Benefits Coordinator/Insurance Verifier at Oklahoma City Indian Clinic