Reanna J. Masenthin
17131 SW Sante Fe Lake Rd, RoseHill
Summary
Reliable Shift Leader with 10 years od experience in service industry.
Excellent motivational leader who successfully communicates duties and tasks.
Engaging and personable coach and employee trainer successful at maximizing team productivity.
Consistently recognized for hard work, attention to detail and goal achievement.
A professional leader with strong expertise in overseeing daily operations and team coordination.
Known for effective collaboration and achieving results in fast-paced environments.
Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow.
Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2015 - 10.2023
Shift Supervisor
Starbucks
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Built relationships with customers.
Ground Crew Worker
Trees R Us
05.2018 - Current
- Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
- Increased curb appeal for residential properties through meticulous trimming of trees and shrubs.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Demonstrated strong communication skills when interacting with clients, addressing questions or concerns regarding the tree trimming process.
- Mitigated risks associated with hazardous trees near power lines through close collaboration with utility companies during removal operations.
Dog Trainer
Always Home Pet Sitting
09.2021 - 12.2021
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean training arena for group classes.
Education
Bachelor of Science - Aeronautical Science And Technology
Kansas State University Polytechnic
Salina, KS12-2022
Skills
- Effective Communication
- Decision-Making
- Leadership
- Teamwork
- Time Management
- Animal Handling
- Customer Service
- Multitasking
- Problem Solving
- Staff Management
- Training and Mentoring
- Private Pilot
- Drone Certified
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Dog Trainer
Always Home Pet Sitting
09.2021 - 12.2021
Ground Crew Worker
Trees R Us
05.2018 - Current
Shift Supervisor
Starbucks
06.2015 - 10.2023
Bachelor of Science - Aeronautical Science And Technology
Kansas State University Polytechnic
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