Reanne Burns
Remote Email Marketplace Specialist
Las Vegas,NV
Summary
Attentive call center associate with 5 years of experience facilitating communication in a fast pace, detailed oriented environment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Year of remote work experience
Work History
Remote Email Specialist
Lamps Plus
09.2022 - Current
- Averaged 70-130 emails daily resolving customer issues swiftly and attentively.
- Promoted to Email Marketplace Specialist within three months after training; assisting customers on prominent e-commerce platforms such as Amazon, Walmart, eBay, and etc.
- Averaged quality assurance rate ranging from 85% to 100% for email communications with customers, ensuring exceptional accuracy and reliability in all correspondence.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Kept accurate records of customer support interactions using defined methods and tools.
PBX Hotel Operator
Westin Nanea Ocean Villas
04.2017 - 07.2022
- Support customers by managing 100+ calls, emails and chats per day efficiently while maintaining professionalism and upbeat tone.
- Effectively Scheduled, rescheduled, follow-up and cancelled appointment for Engineering, housekeeping and IT Services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Responded to customer inquiries and concerns with patience and positivity and established excellent first impression.
- Adapted quickly and efficiently to new reservation software transitions.
- Liaised with customers, management and sales team to better understand customer needs and recommended appropriate solutions.
- Process customer calls by accurately logging all pertinent information with Lightspeed, Opera, GXP (Empowered Guest Experience), Synergy, Microsoft Excel and Microsoft Teams.
- Responded to customer comments and questions via Live Chat and email during shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Shift leader
Banyan Treats
02.2015 - 09.2016
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service/Cashier
Barnes and Noble
12.2008 - 06.2009
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by 5% offering advice on purchases and promoting additional products.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Nurse Aide - Nursing
University of Hawaii Maui College
wailuku, HI2014
Associate of Arts - Liberal Arts
University of Hawaii Maui College
Wailuku,HI2011
High School Diploma -
Lahaina Luna High School
Lahaina, HI2009
Skills
- Quick learner
- Multitasking
- Client Rapport-Building
- Strong clinical judgment
- Data Entry and Database Software
- Medical Terminology
- Team-player who can also work independently
- Calm and Professional Under Pressure
- Inbound And Outbound Calling and routing
- Active listening and communication skills
- Conflict Resolution
- Organization and Time Management
Affiliations
Westin Nanea Ocean villa
- Employee of the Month for 2017
- Department Safety and Injury prevention representative June - August 2018
Timeline
Remote Email Specialist
Lamps Plus
09.2022 - Current
PBX Hotel Operator
Westin Nanea Ocean Villas
04.2017 - 07.2022
Shift leader
Banyan Treats
02.2015 - 09.2016
Customer Service/Cashier
Barnes and Noble
12.2008 - 06.2009
Nurse Aide - Nursing
University of Hawaii Maui College
Associate of Arts - Liberal Arts
University of Hawaii Maui College
High School Diploma -
Lahaina Luna High School
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