Reannin Walter
Marengo,IL
Summary
Adept at driving sales and enhancing customer satisfaction, I leveraged merchandising strategies and effective team training at Walmart to significantly improve store performance. My expertise in inventory coordination and my ability to mentor staff have fostered a productive work environment, leading to notable achievements in both customer service management and operational efficiency.
Overview
14
14
years of professional experience
Work History
Grocery Department Manager
Walmart
Harvard, IL
05.2010 - 02.2024
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Fresh Production Supervisor
Walmart
Harvard, IL
05.2010 - 02.2024
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
Consumables Team Lead
Walmart
Paso Robles, CA
05.2010 - 02.2024
- Trained and mentored new staff members, fostering a collaborative work environment.
- Coordinated with suppliers to resolve any issues related to product quality or delivery timelines promptly.
- Maintained accurate records of inventory transactions, enabling effective decision-making based on data trends.
- Improved team efficiency by implementing new inventory management processes.
- Implemented safety protocols for handling consumables, ensuring employee well-being and compliance with regulations.
- Successfully resolved conflicts among team members when they arose while maintaining professional relationships throughout the process.
- Trained new employees on cashiering and payment processing.
- Delegated tasks to employees and monitored completion.
- Enhanced customer satisfaction with timely and accurate order fulfillment.
Customer Service Tream Lead
Walmart
Paso Robles, CA
05.2010 - 02.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Cake Decorator
Walmart
Lake Geneva, WI
05.2010 - 02.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Education
High School Diploma -
Johnsburg High School
Johnsburg, IL06.2006
Skills
- Shelf Stocking
- Pricing and shelf labeling
- Merchandising Strategies
- Employee Scheduling
- Customer service and assistance
- Customer Service Management
- Training and mentoring
- Employee Training
- Complaint Handling
- Coordination of inventory
Timeline
Grocery Department Manager
Walmart
05.2010 - 02.2024
Fresh Production Supervisor
Walmart
05.2010 - 02.2024
Consumables Team Lead
Walmart
05.2010 - 02.2024
Customer Service Tream Lead
Walmart
05.2010 - 02.2024
Cake Decorator
Walmart
05.2010 - 02.2024
High School Diploma -
Johnsburg High School
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