Reannin Walter
Marengo,IL
Summary
Adept at driving sales and enhancing customer satisfaction, I leveraged merchandising strategies and effective team training at Walmart to significantly improve store performance. My expertise in inventory coordination and my ability to mentor staff have fostered a productive work environment, leading to notable achievements in both customer service management and operational efficiency.
Overview
14
14
years of professional experience
Work History
Grocery Department Manager
Walmart
05.2010 - 02.2024
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Fresh Production Supervisor
Walmart
05.2010 - 02.2024
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
Consumables Team Lead
Walmart
05.2010 - 02.2024
- Trained and mentored new staff members, fostering a collaborative work environment.
- Coordinated with suppliers to resolve any issues related to product quality or delivery timelines promptly.
- Maintained accurate records of inventory transactions, enabling effective decision-making based on data trends.
- Improved team efficiency by implementing new inventory management processes.
- Implemented safety protocols for handling consumables, ensuring employee well-being and compliance with regulations.
- Successfully resolved conflicts among team members when they arose while maintaining professional relationships throughout the process.
- Trained new employees on cashiering and payment processing.
- Delegated tasks to employees and monitored completion.
- Enhanced customer satisfaction with timely and accurate order fulfillment.
Customer Service Tream Lead
Walmart
05.2010 - 02.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Cake Decorator
Walmart
05.2010 - 02.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Education
High School Diploma -
Johnsburg High School
Johnsburg, IL06.2006
Skills
- Shelf Stocking
- Pricing and shelf labeling
- Merchandising Strategies
- Employee Scheduling
- Customer service and assistance
- Customer Service Management
- Training and mentoring
- Employee Training
- Complaint Handling
- Coordination of inventory
Timeline
Grocery Department Manager
Walmart
05.2010 - 02.2024
Fresh Production Supervisor
Walmart
05.2010 - 02.2024
Consumables Team Lead
Walmart
05.2010 - 02.2024
Customer Service Tream Lead
Walmart
05.2010 - 02.2024
Cake Decorator
Walmart
05.2010 - 02.2024
High School Diploma -
Johnsburg High School
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