Hi, I’m
Rebbecca Hoshowski
Newport,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing fraud risks at Jack Henry & Associates. Skilled in data analysis and fraud detection, coupled with exceptional interpersonal skills to mentor and motivate teams. Achieved significant improvements in service quality and operational efficiency, demonstrating strong decision-making and customer service focus.
Overview
8
years of professional experience
Work History
InstacartMonroe, MI
Personal Shopper
05.2023 - Current
Job overview
- Followed proper procedures when accepting returns or exchanging items for customers.
- Tracked customer feedback through surveys or other methods to improve the services offered.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Offered virtual shopping consultations for clients unable to meet in person.
- Greeted customers and answered product or service questions.
Jack Henry & AssociatesMonroe, MI
Fraud Specialist
02.2023 - 05.2023
Job overview
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Analyzed customer feedback and transactional data to refine fraud detection models continuously.
Safedine oilSaint Clair, MI
Manager
04.2021 - 06.2021
Job overview
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategic plans to achieve company objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Murphy USA Gas StationFort Gratiot, MI
Assistant Manager
02.2020 - 02.2021
Job overview
- Supervised daily operations, including scheduling shifts and assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assigned work and monitored the performance of project personnel.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
Safedine OilPort Huron, MI
Assistant Manager
04.2017 - 01.2020
Job overview
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assigned work and monitored the performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Pilot Flying J Travel CenterKimball, MI
Shift Team Leader
08.2016 - 10.2018
Job overview
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set goals for individual team members, and collective goals for the entire shift team.
- Collaborated with management to set performance goals and evaluate progress.
- Evaluated the needs of departments, and delegated tasks to optimize overall production.
- Monitored and maintained equipment to ensure operational efficiency.
- Complied with company safety procedures, policies, and regulations to promote a safe working environment.
- Maintain accurate records of staff performance metrics and other data related to the shift operations.
- Implemented strategies to increase sales and improve service quality.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Post UniversityWaterbury, CT
Associate of Science from Marketing
03-2024
University Overview
- Fall 2021 - Dean's List
- all of 2021/2022 - Honor Roll
- AP Courses
Skills
- Advertising and marketing
- Accurate money handling
- Vendor engagement
- Sales proficiency
- Sales expertise
- Documentation and reporting
- Marketing
- Project planning
- Budget control
- Goal setting
- Coaching and mentoring
- Time management
- Policy and procedure development
- Sales monitoring
- Recruiting and interviewing
- Customer service and satisfaction
- Cybersecurity awareness
- Fraud prevention
- Investigation techniques
- Fraud patterns
- Telephone and email etiquette
- Risk level determination
- Data analysis
- Fraud detection
- Fraud identification
- Strong leadership
- Decision-making capacity
- Employee motivation
- Customer service focus
- Staff training and development
- Team leadership
- Shift checklists
- Follow-up procedures
- Employee scheduling
Timeline
Personal Shopper
Instacart
05.2023 - Current
Fraud Specialist
Jack Henry & Associates
02.2023 - 05.2023
Manager
Safedine oil
04.2021 - 06.2021
Assistant Manager
Murphy USA Gas Station
02.2020 - 02.2021
Assistant Manager
Safedine Oil
04.2017 - 01.2020
Shift Team Leader
Pilot Flying J Travel Center
08.2016 - 10.2018
Post University
Associate of Science from Marketing
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