Rebbecca McLellan
North Pole,AK
Summary
Dynamic Operations Supervisor at First National Bank Alaska with a proven track record in enhancing team productivity and compliance management. Expert in operations management and customer relations, successfully reducing employee turnover and streamlining processes to boost efficiency. Committed to fostering a positive work environment while driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
First National Bank Alaska
Fairbanks, AK
03.2013 - Current
- Supervised daily operations to ensure compliance with bank policies and procedures.
- Coordinated team activities to enhance service delivery and customer satisfaction.
- Trained new staff on operational workflows and banking systems for efficiency.
- Streamlined process documentation, improving accessibility for team members.
- Conducted regular audits of transactions to maintain accuracy and mitigate risk.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Education
Elementary Education
Pillsbury Baptist Bible College
Owatonna, MNSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Customer relations
- Customer relationship development
- Management
- Compliance management
Timeline
Operations Supervisor
First National Bank Alaska
03.2013 - Current
Elementary Education
Pillsbury Baptist Bible College