Rebeca Colón
Sanford,FL
Overview
16
16
years of professional experience
Work History
Accounting/Customer Service Manager
Walmart Supercenter
Oviedo, FL
08.2003 - 11.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Trained as Customer service manager and provided back-up coverage to provide customers with optimal support.
Skills
- Cash handling
- Customer relations
Timeline
Accounting/Customer Service Manager
Walmart Supercenter
08.2003 - 11.2019