Rebeca Howarth
Westminster,United States
Summary
Dynamic customer service professional with a proven track record at Farmers Insurance Agency, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I thrive in high-pressure environments, ensuring satisfaction through efficient complaint handling and payment processing. Committed to delivering exceptional service and fostering positive relationships.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
04.2008 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Food Service
Warren County Public Schools
01.2007 - 03.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Care Representative
Family Christian Bookstore
06.1999 - 10.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science -
Pillsbury Bible College
Owatonna, MNSkills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Payment processing
- Scheduling
- Administrative support
- Retail store support
Timeline
Customer Service Representative
Farmers Insurance Agency
04.2008 - 02.2025
School Food Service
Warren County Public Schools
01.2007 - 03.2008
Customer Care Representative
Family Christian Bookstore
06.1999 - 10.2006
Bachelor of Science -
Pillsbury Bible College
Similar Profiles
Gretchen McFaddenGretchen McFadden
Customer Service Representative Assistant at Farmers Insurance - Skipper Insurance AgencyCustomer Service Representative Assistant at Farmers Insurance - Skipper Insurance Agency
Jazmin AguileraJazmin Aguilera
Operations Manager at Farmers Insurance AgencyOperations Manager at Farmers Insurance Agency
Andrew AboonaAndrew Aboona
Agency Manager at Farmers Insurance AgencyAgency Manager at Farmers Insurance Agency
Alex HurleyAlex Hurley
Engineer & Conductor at US Rail & LogisticsEngineer & Conductor at US Rail & Logistics
Alessa SerranoAlessa Serrano
Operations Manager at Caitlyn MinimalistOperations Manager at Caitlyn Minimalist