Rebeca Morgan
Sharpsville,PA
Summary
Organized and detail-oriented professional with a focus on building and maintaining customer relationships. Award-winning Account Executive at TAM Cargo in 2011, showcasing ability to exceed sales targets and foster client loyalty. Strong interpersonal skills contribute to effective communication and collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Contact Representative
IRS - Internal Revenue Service
Cheektowaga, NY
06.2023 - 03.2025
- Answered telephone inquiries from the taxpaying Public and their Power of Attorneys responding to contacts regarding tax obligations.
- Conducted telephone interviews & analyzed taxpayer accounts to determine necessary actions, including ability to pay off outstanding balances in accordance with established guidelines.
- Educated taxpayers on future actions needed to achieve and maintain voluntary compliance by computing and/or advising on tax liability.
- Advised taxpayers of the enforcement actions that may be taken if they fail to file tax returns or pay tax liabilities.
- Completed reports, internal controls, in office requirements in timely manner.
Clerk
Ripley Central School
Ripley, NY
07.2022 - 06.2023
- Transcribed, recorded, faxed and filed documents.
- Maintained filing, database systems, and inventories.
- Communicated with bus drivers and parents, and responded to any queries or complaints pertaining to the Department of Transportation.
- Coordinated activities and disseminated information to the transportation staff.
- Sorted and forwarded incoming mail, emails, and prepared and sent outgoing mail.
- Verified and made necessary adjustments to employees' time cards.
- Assigned and dispatched drivers to field trips and extra runs.
Non-Certified Substitute Teacher / Substitute Teacher Aide / Substitute Teaching Assistant / Substitute Clerk
Ripley Central School
Ripley, NY
09.2020 - 06.2022
- Performed supportive tasks for a certified teacher.
- Assisted teacher in management of student arrival, departure activities and class behavior.
- Helped students who needed extra support to complete tasks.
- Supervised group activities.
- Ensured the adequate supervision to assure health, welfare and safety of all students.
- Made and received telephone calls, took messages, route calls.
Enumerator
U.S. Census Bureau
Chautauqua County, NY
07.2020 - 10.2020
- Collected Census data by interviewing local residents door-to-door.
Administrative Assistant
North East Family Practice
North East, PA
06.2013 - 09.2020
- Greeted and helped patients scheduling appointments in person or on the phone, maintained record and accounts.
- Collected and recorded patient's financial information and charges.
- Worked remotely performing data entry of patient's vaccination records.
Account Executive
TAM Cargo
Petrolina, Brazil
04.2011 - 04.2012
- Built sales by prospecting for new clients and supported existing customer relationships.
- Developed, directed, and executed sales strategies to meet established quota.
- Negotiated fares and services.
Sales Assistant
TAM Airlines
Salvador, Brazil
06.2010 - 04.2011
- Assisted travel agencies by negotiating airline fares of groups and special events.
- Performed spreadsheet tasks, word processing, database management and commercial reports.
Administrative Assistant to the Vice President
TAM Airlines
São Paulo, Brazil
03.2007 - 04.2010
- Scheduled meetings and managed agendas.
- Trilingual reception of calls.
- Communicated with government organizations related to Civil Aviation.
- Arranged international travels including visa preparation, purchase tickets, accommodation, etc.
- Word processing of letters and official documents.
- Logged and processed invoices.
- Performed routine clerical tasks and controlled office inventory.
- Handled confidential material on a regular basis.
Call Center Operator
TAM Airlines
São Paulo, Brazil
02.2003 - 03.2007
- Worked as a Customer Support Representative in a high volume call center.
- Booked and sold electronic tickets using international GDS reservation systems (Sabre and Amadeus).
Receptionist
Skill Ana Rosa Language School
São Paulo, Brazil
03.2002 - 02.2003
- Greeted and assisted students and the public.
- Sold English/Spanish courses.
- Answered and forwarded phone calls.
- Coordinated the repair and maintenance of office supplies.
Receptionist
Qualidade Language School
São Paulo, Brazil
07.1999 - 02.2002
- Greeted and assisted students and the public.
- Sold English/Spanish courses.
- Answered and forwarded phone calls.
- Coordinated the repair and maintenance of office supplies.
Education
Technologist - Digital Graphic Creation and Production
Universidade Paulista-UNIP
São Paulo, Brazil01.2008
Professional Certificate - IBM Full Stack Software Developer
Coursera
Skills
- Microsoft Word, Excel, PowerPoint, and Outlook
- Adobe Photoshop, Illustrator, and InDesign
- Negotiation techniques
- Amadeus and Sabre GDS
References
- Sherry Ferko, Receptionist, Ridg-U-Rack, 51 Wellington St., North East, PA, (814) 725-6048
- Sara Fisher, Nurse, Hamot Hospital, P.o. Box 561, Ripley, NY, (814) 464-4876
Certification
- Flight Attendant License issued by Brazilian Department of Aviation
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional
Timeline
Contact Representative
IRS - Internal Revenue Service
06.2023 - 03.2025
Clerk
Ripley Central School
07.2022 - 06.2023
Non-Certified Substitute Teacher / Substitute Teacher Aide / Substitute Teaching Assistant / Substitute Clerk
Ripley Central School
09.2020 - 06.2022
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Administrative Assistant
North East Family Practice
06.2013 - 09.2020
Account Executive
TAM Cargo
04.2011 - 04.2012
Sales Assistant
TAM Airlines
06.2010 - 04.2011
Administrative Assistant to the Vice President
TAM Airlines
03.2007 - 04.2010
Call Center Operator
TAM Airlines
02.2003 - 03.2007
Receptionist
Skill Ana Rosa Language School
03.2002 - 02.2003
Receptionist
Qualidade Language School
07.1999 - 02.2002
Technologist - Digital Graphic Creation and Production
Universidade Paulista-UNIP
Professional Certificate - IBM Full Stack Software Developer
Coursera
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