Rebeca Muraira

• Processed re-orders for urology, ostomy and wound DME Supplies.
• Serviced 300 plus clients monthly.
• Maintained 95% compliance on metrics, key stokes, inbound/outbound calls, daily and monthly reports.
• Reviewed medical records for medical necessity qualifications.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Communicated effectively with colleagues, clients and insurance companies to inquiries and request.
• Navigated multiple computer systems and applications to find information.

• Educated patients on CPAP machines and mask fittings.
• Programmed and trouble shoot CPAP machines.
• Assisted patients in using oxygen tanks and other DME.
• Monitored CPAP usage and helped patients meet 80% compliance.
• Handle On Call weekend emergencies.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Member ID: 02037837

Verify Certification at: www.aapc.com

ID Number: 1173013

Verify Certification at: www.ncctinc.com