Rebeca Perez
Chula Vista,CA
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training. Committed to fostering a culture of continuous improvement, resulting in increased customer satisfaction and streamlined processes. Proficient in decision-making and CRM strategies.
Overview
9
9
years of professional experience
Work History
Manager
Mc Donalds
11.2020 - 02.2026
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient food preparation techniques.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Janitor / Janitor Lead
CAM Cleaning
01.2019 - 12.2019
- Ensured cleanliness and sanitation of facilities through regular maintenance and efficient cleaning practices.
- Operated cleaning equipment, including floor scrubbers and vacuums, to maintain high standards of cleanliness.
- Conducted routine inspections to identify areas needing attention and addressed issues promptly.
- Trained new staff on safety protocols, equipment usage, and effective cleaning techniques.
Front of House Employee
Family Coffee Shop
01.2017 - 12.2018
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences for all patrons.
- Managed cash register operations, accurately handling transactions and balancing daily sales reports.
Education
High School Diploma -
Lomas
Baja California, México Skills
Customer service
Team leadership
Time management
Decision-making
Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mc Donalds
11.2020 - 02.2026
Janitor / Janitor Lead
CAM Cleaning
01.2019 - 12.2019
Front of House Employee
Family Coffee Shop
01.2017 - 12.2018
High School Diploma -
Lomas