REBECA FELIPE
Account Development Manager
Fort Wayne,IN
Summary
Experienced and goal-driven Account Manager with a proven track record of success in sales and customer service. Proficient in customer retention, sales strategy development, and problem-solving, utilizing interpersonal skills, time management, and data analysis. Seeking a challenging role to leverage my expertise in customer satisfaction, relationship building, and revenue growth to drive business success.
Overview
9
9
years of professional experience
1
1
Language
Work History
Experience Retention Account Manager
Comcast
09.2021 - Current
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Utilized knowledge of customer experience to create specialized plans for customer retention
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Managed accounts to retain existing relationships and grow share of business
District Sales Manager
Bravo Wireless
02.2020 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
National Account Manager
COTG
05.2019 - 01.2020
- Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings
Call Center Sales Manager
Chicago Helicopter
08.2018 - 01.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Trained new hires to perform cross-training exercises with experienced workers
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
Business Development Manager
MetroPCS
07.2014 - 04.2018
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Performed research to uncover potential target areas, markets, and industries.
- Trained new hires to perform cross-training exercises with experienced workers.
- Generated new business with marketing initiatives and strategic plans.
- Successfully restructured and implemented in-house and external signature training series.
Education
High School Diploma -
Westmont High School
Skills
National accounts
Cost reviewing
Product development
Staff Management
Strategic planning
Budgeting and Allocation
Market Analysis
Budgeting
Accomplishments
· Successfully restructured and implemented in-house and external signature training series.
· Trained more than 2,000 full time associates and flex-time associates.
· Supervised team of 50 staff members.
· MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
· Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Timeline
Experience Retention Account Manager
Comcast
09.2021 - Current
District Sales Manager
Bravo Wireless
02.2020 - 10.2021
National Account Manager
COTG
05.2019 - 01.2020
Call Center Sales Manager
Chicago Helicopter
08.2018 - 01.2019
Business Development Manager
MetroPCS
07.2014 - 04.2018
High School Diploma -
Westmont High School