Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

REBECA FELIPE

Account Development Manager
Fort Wayne,IN

Summary

Experienced and goal-driven Account Manager with a proven track record of success in sales and customer service. Proficient in customer retention, sales strategy development, and problem-solving, utilizing interpersonal skills, time management, and data analysis. Seeking a challenging role to leverage my expertise in customer satisfaction, relationship building, and revenue growth to drive business success.

Overview

9
9
years of professional experience
1
1
Language

Work History

Experience Retention Account Manager

Comcast
09.2021 - Current
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
  • Utilized knowledge of customer experience to create specialized plans for customer retention
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Managed accounts to retain existing relationships and grow share of business

District Sales Manager

Bravo Wireless
02.2020 - 10.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

National Account Manager

COTG
05.2019 - 01.2020
  • Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings

Call Center Sales Manager

Chicago Helicopter
08.2018 - 01.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Trained new hires to perform cross-training exercises with experienced workers
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making

Business Development Manager

MetroPCS
07.2014 - 04.2018
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Performed research to uncover potential target areas, markets, and industries.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Generated new business with marketing initiatives and strategic plans.
  • Successfully restructured and implemented in-house and external signature training series.

Education

High School Diploma -

Westmont High School

Skills

National accounts

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Accomplishments

· Successfully restructured and implemented in-house and external signature training series.

· Trained more than 2,000 full time associates and flex-time associates.

· Supervised team of 50 staff members.

· MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

· Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Timeline

Experience Retention Account Manager

Comcast
09.2021 - Current

District Sales Manager

Bravo Wireless
02.2020 - 10.2021

National Account Manager

COTG
05.2019 - 01.2020

Call Center Sales Manager

Chicago Helicopter
08.2018 - 01.2019

Business Development Manager

MetroPCS
07.2014 - 04.2018

High School Diploma -

Westmont High School

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REBECA FELIPEAccount Development Manager