REBECCA A BANKS
BLUFF CITY,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Insurance Follow-Up Representative
Blue Ridge Radiology, PC
10.2022 - 12.2024
- Exemplified professionalism when interacting with clients in-person or via telephone, consistently displaying empathy, patience, and tact during difficult conversations.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Coder
Highlands Pathology Consultants
07.2013 - 03.2021
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
Education
Bachelor of Science - Psychology
Virginia Intermont College
Bristol, VA05.2002
Skills
- Insurance Verification
- Problem Resolution
- Medical billing knowledge
- Assertiveness
- Follow-Up Procedures
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Microsoft Office
- Self Motivation
Timeline
Insurance Follow-Up Representative
Blue Ridge Radiology, PC
10.2022 - 12.2024
Medical Coder
Highlands Pathology Consultants
07.2013 - 03.2021
Bachelor of Science - Psychology
Virginia Intermont College
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