Rebecca Aceves
San Bernardino,US
Summary
Logistics Manager with over 19 years of extensive expertise in managing multiple warehouses and coordinating operations. Known for leadership and proficiency in logistics, payroll, and warehouse management, with advanced skills in Microsoft Office. Demonstrates a strong commitment to optimizing efficiency and delivering exceptional customer service, while continuously seeking innovative solutions to enhance operational success.
Overview
2026
2026
years of professional experience
Work History
CSR, Sales
Arlon EMD
Ontario, CA
2025 - 2026
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction levels.
- Assisted customers in product selection, providing detailed information and support during the purchasing process.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Collaborated with sales teams to identify upselling opportunities and improve overall sales strategies.
- Processed orders accurately, ensuring timely fulfillment and adherence to company policies.
CSR
NFI
Ontario, CA
07.2024 - 03.2025
- Streamlined customer service operations and resolved complex inquiries while maintaining high satisfaction rates through proactive communication and follow-up
Logistics Manager
Compa Logistics
San Bernardino, CA
09.2021 - 06.2024
- Manage warehouse operations, improving efficiency and staff coordination.
- Coordinate daily tasks for a team, enhancing productivity and workflow.
- Input and manage container data, ensuring system accuracy.
- Handle payroll processes, maintaining precise financial records.
- Utilize advanced Microsoft Office skills for logistics management.
Lead Cashier
Ross
San Bernardino, CA
03.2019 - 03.2021
- Customer Service
- Cash handling
- Training new associates
District Manager
Subway
San Bernardino, CA
11.2010 - 12.2018
- Managed 3 Restaurants
- Onboarding new employees
- Customer service/Cash handling
- Schedules
General Manager
Popeyes
San Bernardino, CA
06.2006 - 09.2010
- Managed restaurant
- Onboarding new employees
- Customer service/cash handling
- Schedules
Education
Diploma - General Studies
San Bernardino High School
San Bernardino, CASkills
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Led cross-functional teams to drive project success and meet strategic objectives Oversaw project phases to ensure alignment with organizational goals Fostered a collaborative environment to enhance team performance and accountability
- Managed cash handling operations to maintain financial integrity and security
- Oversaw scheduling processes to optimize team productivity and resource allocation Developed strategic timelines for project milestones to enhance operational efficiency Facilitated communication among stakeholders to align schedules with project goals
- Oversaw payroll operations to guarantee timely and precise compensation for all employees Collaborated with HR to streamline payroll processes and enhance employee satisfaction Managed payroll audits to ensure compliance with regulations and company policies
- Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered a culture of efficiency through effective training on Office applications
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Directed operations management initiatives to optimize resource allocation and improve workflow
- Oversaw logistics processes to enhance operational efficiency and reduce delays Managed inventory systems to ensure accurate stock tracking and availability Collaborated with cross-functional teams to streamline supply chain activities
- Developed and delivered training programs aimed at improving employee performance and productivity
- Oversaw onboarding processes for new hires, ensuring alignment with organizational standards and culture Coordinated training sessions to enhance employee readiness and integration Mentored new employees to foster engagement and retention
- Oversaw inventory management and optimized storage solutions to enhance operational efficiency Coordinated with logistics teams to streamline shipping and receiving activities Led initiatives to improve warehouse layout and workflow
Timeline
CSR
NFI
07.2024 - 03.2025
Logistics Manager
Compa Logistics
09.2021 - 06.2024
Lead Cashier
Ross
03.2019 - 03.2021
District Manager
Subway
11.2010 - 12.2018
General Manager
Popeyes
06.2006 - 09.2010
Diploma - General Studies
San Bernardino High School
CSR, Sales
Arlon EMD
2025 - 2026