Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Adams

Dexter,MO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at NewWave. Expert in cooking and customer service, I excel in high-stress situations, significantly improving loyalty and operational efficiency. Skilled in food handling and maintaining cleanliness, my approach ensures safety and quality, embodying a results-driven work ethic.

Overview

18
18
years of professional experience

Work History

Cook

Chartwells Compass Group
08.2020 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Receptionist

Harry Blackwell Dodge
01.2017 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

NewWave
11.2006 - 02.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Sikeston Sr. High School
Sikeston, MO
05.1993

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling

Timeline

Cook

Chartwells Compass Group
08.2020 - Current

Receptionist

Harry Blackwell Dodge
01.2017 - 08.2020

Customer Service Representative

NewWave
11.2006 - 02.2009

High School Diploma -

Sikeston Sr. High School

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Rebecca Adams