Rebecca Adams
Meridian,ID
Summary
Experienced Lead Blood Drive Phlebotomist with a strong background in mobile blood collection operations, staff leadership, and donor-centered care. Proven ability to oversee high-volume blood drives, perform whole blood and apheresis collections, and ensure strict compliance with FDA and the AABB. Continuously maintain positive employee relationships through effective communication, teamwork, and mentorship while delivering compassionate donor experiences and maintaining quality, safety, and efficiency in fast-paced mobile environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
American Red Cross
Boise, ID
08.2023 - Current
- Lead mobile blood donation operations, oversee staff, workflow, and on-site logistics to ensure safe, efficient, and compliant blood drives.
- Perform whole blood and power reds collections while delivering compassionate donor care, education, and support to promote donor comfort and retention.
- Ensure strict adherence to FDA regulations including donor eligibility screening, documentation, labeling, and product integrity.
- Monitor and manage donor reactions, coordinate with medical staff, and support quality improvement initiatives to meet collection goals and performance standards.
Server
Longhorn Steakhouse
Boise, ID
08.2022 - Current
- Provide exceptional customer service, ensuring a positive dining experience for all guests.
- Resolve guest complaints effectively, enhancing customer satisfaction and loyalty.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostest
Lescombes Family Vineyards
Alamogordo, NM
07.2021 - 07.2022
- Supervised server balance and monitored table turnover to accurately seat customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.2022
Bachelor of Science - Biology
Boise State University
Boise, IDSkills
- Venipuncture (whole blood & apheresis collections)
- Donor reaction recognition & management (vasovagal, hematoma, etc)
- Mobile blood drive leadership & on-site supervision
- FDA compliance
- Customer service in high-volume environments
- Front- and Back-Of-House Coordination
- Ability to Adapt
Certification
- ServSafe
- PT - Phlebotomy Technician through American Red Cross
Timeline
Lead Phlebotomist
American Red Cross
08.2023 - Current
Server
Longhorn Steakhouse
08.2022 - Current
Hostest
Lescombes Family Vineyards
07.2021 - 07.2022
High School Diploma -
Alamogordo High School
Bachelor of Science - Biology
Boise State University